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Job Description
Hello,
Please find the Job Description below
- Provide efficient operational support and resolve inquiries, issues, and incidents promptly.
- Monitor systems and application availability; escalate or resolve service delivery issues.
- Execute change activities on time while minimizing business risk.
- Maintain strong knowledge of tools, processes, and technology components.
- Communicate incident updates to business partners and act as an information resource for the team.
- Prioritize workload effectively and support team members during critical issues.
- Ensure accurate and timely updates on service problems and follow through until resolution.
- Identify opportunities to improve operational efficiency and contribute to knowledge sharing.
Experience & Education
- Undergraduate Degree or Technical Certificate.
- 2–5 years of experience in application or systems support.
- Strong communication and problem-solving skills.
- Ability to work independently on moderately complex tasks.
- Experience collaborating with cross-functional teams and vendors.