100 - 125 Posted:
Job Description
Contract Length: 6+ Months - Possibility of extension.
Must-have skills:
- Demonstrated experience writing, version controlling, and rolling out SOPs, including review/approval workflows (e.g., SharePoint + Power Automate) and audit readiness
- Proven ability to run workshops with SMEs, map as is/to be (Visio/BPMN), and negotiate changes with stakeholders and leadership.
- Experience with QA/testing of procedures, control design, and regulatory/compliance follow through (e.g., PCI, internal audit remediation).
- Ability to produce impact assessments, training, and management ready presentations that drive adoption.
Nice to Have:
- MS Visio (BPMN), SharePoint (sites/wiki), Power Automate (approval flows), advanced Excel/Minitab for analysis and QA
- Lean Six Sigma (FMEA, root cause), BPM program exposure, workshop facilitation techniques.
- Prior retail banking operations (Retail Account Services or adjacent), PCI/compliance experience in payments.
- Change management methodologies and governance
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