Operations Manager Adelaide Hall

Job Description

<p><b>Operations Manager, Adelaide Hall</b></p><p><b>The MRG Group</b></p><p><b>Toronto, Ontario</b></p><p><br></p><p><b>Who we are:</b></p><p>The MRG Group is a leader in experience creation and Canada's largest independent entertainment company. Since 2008, we've built a diverse portfolio spanning live music, hospitality, ticketing, travel, and events.</p><ul><li><b>18 hospitality properties</b> across Canada, including iconic spots like <b>Vogue Theatre (Vancouver), Capital Ballroom (Victoria), Rock 'N' Horse Saloon (Toronto), and The Prescott (Ottawa)</b></li><li>Innovative experiential concepts like <b>Par-Tee Putt</b> and <b>Par-Tee Pong</b></li><li><b>AdmitONE</b>, North America's fastest-growing multi-product ticketing platform</li><li>An expanding international footprint, with U.S. venue partnerships in New York and California</li></ul><p>Each year, we host <b>1,000+ events</b> for a growing audience of <b>2M+</b> guests. With 500+ passionate employees, we're shaping the future of the experience economy-bringing people together through music, culture, and hospitality.</p><p><br></p><p><b>Who you are:</b></p><p>The Operations Manager is accountable for the overall success of the building; acting as a representative and in the best interest of the venue. The ideal Operations Manager of Adelaide Hall is passionate about Live Music, has great people skills, is business & computer savvy and genuinely enjoys hospitality and guest service. You have your ear to the ground with the local music scene and are excited to act as an ambassador of the venue and our organization as a whole.</p><p><br></p><p><br></p><p><b>The Fine Print:</b></p><p><br></p><ul><li>Take the lead on all points including operational excellence, service, safety, capacity, atmosphere, overall financial performance this includes but is not limited to timecard approvals, tip pool management and month end cash counts.</li><li>Overall safety and cleanliness of the venue.</li><li>Effectively address guest concerns in a fair and honest way</li><li>Create positive relationships with your team, exhibiting empathy and respect for people at all levels.</li><li>Develop and maintain a positive work culture for all employees</li><li>Be responsible for and take ownership of the training & development of your team and direct reports .</li><li>Ensure brand standards are being met.</li><li>Working alongside our shared services to follow through with service expectations for special events .</li><li>In this position, you will be the champion of Positive Shareable Experiences. You will be empowered to go above and beyond to make the day for your guests in a fun and exciting way for them. You bring life to the party and encourage your team to do the same!</li><li>Build a work environment with opportunities to grow and learn every day for your team</li><li>Ensure accurate and timely inventory management & ordering</li></ul><p><br></p><p><br></p><p><b>We are looking for someone with:</b></p><p><br></p><ul><li>Passion for creating Positive Shareable Experiences in a safe & fun environment</li><li>Positive and calming disposition</li><li>Love of systems and keeping businesses organized</li><li>Proven track record of hiring, training and developing engaging team members</li><li>Ability to resolve conflict in a fair and diplomatic way</li><li>Strong problem solving skills</li><li>Natural ability to create positive relationships with your team, exhibiting empathy and respect for people at all levels</li><li>Takes initiative to learn and grow within the organization and hospitality industry</li><li>Demonstrated performance and background in operating a profitable hospitality business.</li><li>Must regularly work weekends, evenings and holidays</li></ul><p><br></p><p><b>Terms & Expectations</b></p><ul><li>Due to the nature of the work, after hours correspondence may be required</li></ul><p><br></p><p><b>What's In It For You?</b></p><ul><li>The opportunity to earn gratuities</li><li>A generous vacation package which allows you to rest and rejuvenate throughout the year</li><li>Participation in the MRG Travel Ambassador Program</li><li>A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters</li><li>A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected</li><li>Career development opportunities with a company that encourages individuals to learn and grow</li></ul><p><br></p><p>Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.</p>