IT Service Desk Specialist, IT

  • Full Time
  • Anywhere

First National Financial LP

The Role: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

Reporting To:

Full-Time/Part- Time:


Posting Date:

April 16, 2024

Closing Date:

April 30, 2024

Hours of Work:

8:30 a.m. – 5:00 p.m.


Office Location:


Downtown Montreal

Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

*Eligibility for benefits is dependent on the terms of employment

What you will do:

  • Providing in person and over the phone support to on site and remote employees
  • Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
  • Supporting Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
  • Timely account creation, and set up of new hires
  • Creating and updating technical documentation
  • Data backup administration (Intel and AS400 servers)
  • Image and deploy desktop and virtual PC’s software
  • Diagnose and repair PC’s from the component level
  • Administer and maintain Print server and Print tracking software
  • Work with the network administration team, development teams and to help implement new technology
  • Provide hardware support for HP printers Kodak scanners
  • Call Center support
  • Adhere to policies/procedures to ensure AML requirements are met, when applicable

The Requirements Needed:

  • Excellent analytical, problem solving and troubleshooting abilities
  • Excellent verbal and written communication skills
  • Ability to adapt and learn new technologies and trends
  • Ability to work well in a team environment and independently
  • Shell scripting (nice to have but not required)
  • Adapt knowledge of Microsoft domain tools and software
  • College Diploma in related field or 3+ years desktop/laptop support experience
  • In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment

The team you will join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.

At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. Our nature defines who we are and guides every decision we make.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.



To apply, please visit the following URL:

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