IT Infrastructure and Communications Specialist

Fed IT

I’m Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.

Provide support for GDBT infrastructure and helpdesk primarily for the Montreal plant and will also provide first-level support for other locations including Markham, Northbrook, Ames, Avon, and Sao Paulo. Provide support for infrastructure projects. This position will also provide helpdesk coverage as needed. Helpdesk coverage will include local and remote support, software deployment, troubleshooting, and support of PCs, networks, and phones for users in Barilla Region Americas. This position will collaborate with Global GDBT on global initiatives as needed.
1. Support network, PC, telephony, mobile, and server projects.
2. Provide user support for other Barilla Region Americas systems.
3. Provide coverage for the helpdesk as needed for all Barilla sites in the USA, Canada, and Brazil.
4. Provide remote support to other Barilla Region Americas sites. Support includes but is not limited to PC, network, and server support. Work with designated contacts in international locations.
5. Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones, etc.) by following proper processes when deploying, retrieving, or retiring equipment.
6. Proactively identify, escalate, and help resolve issues as they arise.
7. Participate in training and support of end users.
8. Successfully complete GDBT projects that align with the business strategy and GDBT guidelines.
9. Collaborate with global GDBT on global initiatives, while meeting initiative deadlines.
10. Follow all other processes and procedures as defined by the local/Global GDBT departments and company policy.
11. Other duties as assigned.

* Bachelor’s degree or specialized training / equivalent work experience
* Excellent communication and interpersonal skills
* At least 1 year experience providing end-user support for PCs & and phones.
* At least 1 year experience delivering small to mid-sized infrastructure projects.
* Experience supporting networks, and servers – rack mounting gear, connecting cables, and fiber optic.
* Experience providing remote support via telephone, or remote desktop technology.
* Ability to prioritize multiple tasks to ensure end-user satisfaction.
* Experience with Windows 10 and MS Office including Outlook.
* Experience supporting a data center in a virtual environment a plus.
* Experience working in a global environment is a plus.
* Experience with network implementation and setup. Cisco experience or CCNA a plus.
* Experience with SCCM and software distribution is a plus.
* Experience working for a CPG or manufacturing company a plus.
* Fluent in English and French
* Travel: 25% – Domestic & International – Travel to the Markham, Ontario office and US office on a quarterly basis.


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