IT Help Desk Technician

  • Full Time
  • Golden

ClientSolv Technologies

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government’s Small Business Administration.

Job Description

We are seeking a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

This will be a 12 month contract in Golden, CO.

Responsibilities for Help Desk Technician

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users.
  • Install, configure, and upgrade PC software.

  • Experience working in a help desk environment
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Strong problem-solving skills
  • Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation 
  • Mission essential

Additional Information

This 12-month contract role is located in Golden, CO, and will require flexibility to work a variety of shifts as needed. 


To apply, please visit the following URL:

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