IT Help Desk Technician

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government’s Small Business Administration.

We are seeking a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

This will be a 12 month contract in Golden, CO.

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Resolve customer reported issues
• Escalate unresolved issues to the next Tier
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Install, configure, and upgrade PC software.

• Experience working in a help desk environment
• Proficiency with Windows, Linux, and IOS computers
• Excellent oral and written communication skills
• Detail oriented and highly organized to keep tickets in order
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Strong problem-solving skills
• Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
• Understanding and appreciation for information security within systems and user devices.
• Flexibility to work a variety of shifts with minimal notice
• Must have reliable transportation 
• Mission essential

This 12-month contract role is located in Golden, CO, and will require flexibility to work a variety of shifts as needed.