IT Applications Analyst

The
IT Applications Analyst is responsible for the configuration, implementation,
maintenance, and ongoing support of Capri Communities business software
applications.

• Coordinate with application vendors on
  issues, enhancements, and upgrades.
• Serve as a primary resource for
  application support issues.
• Perform daily application
  administrative tasks related to functional support and user account
  administration.
• Provide advanced user support and
  coordinate across functional departments on projects to define and
  implement applications and enhancements.
• Identify and resolve system issues and
  appropriately communicate.
• Configure and write reports using
  system reporting tools, SQL, or other tools.
• Prepare application documentation,
  including configurations, test plans and summary reports.
• Develop materials and provide user
  training.
• Participate in or lead IT Applications
  systems security access and periodic audit reviews.
• Travel to Capri community locations to
  assist with rollouts, upgrades, and troubleshooting issues.
• Assist with implementation and
  practice of IT policies and procedures, including the assurance of HIPAA
  security and privacy compliance.
• After hours/on-call support as needed
  to maintain continuity of services as directed by IT leadership.

This
position does not have any supervisory responsibilities.

To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skills and/or abilities required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.

• Associate’s degree in
  information technology or related discipline, or a combination of
  education and experience.
• 3-5 years related IT experience
  in application support and analysis with some project management
  experience.
• Experience with
  multiple SaaS business applications, preferably in the senior living
  and/or healthcare industry and knowledge of Microsoft 365, Excel, Sharepoint,
  and SQL.
• Experience in
  creating technical application and end user documentation.
• Positive customer
  service and communication skills – both written and oral, with ability to
  explain technical information to non-technical end users.
• Ability to work both
  independently and in a team environment.
• Appropriate sense of
  urgency with a demonstrated ability to deliver.

Ability to read, analyze,
and interpret general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write technical reports,
business correspondence, and procedure manuals. Ability to effectively present
information and respond to questions from groups of managers, clients,
customers, and the general public.

The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

While performing the
duties of this job, the employee is regularly required to sit; use hands to
finger, handle, or feel objects, tools, or controls; and talk or hear. The
employee frequently is required to reach with hands and arms. The employee is
occasionally required to stand and walk. The employee must occasionally lift
and/or transport moderately heavy objects such as computers and peripherals up
to 50 pounds.

The work environment characteristics described
here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Work environment includes
typical computer related noise levels and paper and equipment generated dust.
Exposure to VDTs occurs on a regular basis. Incumbent is on call to provide
support services during off-hours. Scheduled night and weekend work is
required. Learned physical skill is required for keyboarding and use of
peripheral equipment.

Capri Communities is proud to be an equal
opportunity workplace and is an affirmative action employer. We are committed
to equal employment opportunity regardless of race, color, ancestry, religion,
sex, national origin, sexual orientation, age, citizenship, marital status,
disability, gender identity or Veteran status.