Annuity Health
Full-time
Description
Job Summary
The IT Level 2 Technician will work in a fast-paced Revenue Cycle environment to provide technical assistance and support related to computer systems, hardware, and software. This is a full-time position. The schedule for this position will be Monday – Friday, 8:00am – 5:00pm, with the ability to have flexible hours based on the business’s need.
Duties/Responsibilities
- Respond to Helpdesk tickets by asking questions to determine the nature of the problem.
- Support all personnel.
- Software installation, maintenance, and support.
- Hardware installation, maintenance, and support.
- Monitor applications and assist with any issues.
- Analyze operations and propose solutions.
- Walk employees through problem-solving processes and running diagnostic programs to resolve problems.
- Analyze and resolve issues with Networks.
- Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person, via video, or over the phone.
- Takes ownership of and troubleshoot problems and follow through to resolution.
- Document and create procedures.
- Work as an effective team member to assist as needed.
- Prompt resolution or escalation of issues as needed.
- All other duties as assigned by management.
Required Skills/Knowledge
- Microsoft products and OS knowledge required
- Analytical
- Ability to multitask
- Critical Thinking
- Ability to meet deadlines
Education/Experience
- Associate degree in information systems or one year of directly related experience in IT Support, required.
- Possesses a strong technical understanding of the various hardware, software and networking systems.
- Innovative: Consistently introduces new ideas and demonstrates original thinking.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
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