Hybrid IT Technician II

Annuity Health


Job Summary

The IT Level 2 Technician will work in a fast-paced Revenue Cycle environment to provide technical assistance and support related to computer systems, hardware, and software. This is a full-time position. The schedule for this position will be Monday – Friday, 8:00am – 5:00pm, with the ability to have flexible hours based on the business’s need.



  • Respond to Helpdesk tickets by asking questions to determine the nature of the problem.
  • Support all personnel.
  • Software installation, maintenance, and support.
  • Hardware installation, maintenance, and support.
  • Monitor applications and assist with any issues.
  • Analyze operations and propose solutions.
  • Walk employees through problem-solving processes and running diagnostic programs to resolve problems.  
  • Analyze and resolve issues with Networks.
  • Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person, via video, or over the phone.
  • Takes ownership of and troubleshoot problems and follow through to resolution.
  • Document and create procedures.
  • Work as an effective team member to assist as needed.
  • Prompt resolution or escalation of issues as needed.
  • All other duties as assigned by management.


Required Skills/Knowledge

  • Microsoft products and OS knowledge required
  • Analytical
  • Ability to multitask
  • Critical Thinking
  • Ability to meet deadlines



  • Associate degree in information systems or one year of directly related experience in IT Support, required.
  • Possesses a strong technical understanding of the various hardware, software and networking systems.
  • Innovative: Consistently introduces new ideas and demonstrates original thinking.
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.


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