General Manager - Sen̓áḵw

Job Description

<p><p>Fitzrovia is seeking to hire a <b>General Manager</b> to join our team and manage the landmark development, Sen̓áḵw, in the Vancouver market. The General Manager is responsible for maintaining our communities to create a best‑in‑class experience, always ensuring a high level of service, and for building and motivating high‑performing teams to maximize property performance.</p>
<p>Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nch’ḵay̓ Development Corporation on behalf of the Squamish Nation, Sen̓áḵw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong.</p>
<p>The salary range for this position is $95,000–$125,000, based on skills and experience. Our total rewards program includes paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.</p>
<p>At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real‑estate investment and development.</p>
<p><b>As we are a highly collaborative and operational team, this role is required to be on‑site full‑time.</b></p>
<h3>Responsibilities</h3>
<ul>
<li>Oversee the seamless operations and overall success of the community in a fast‑paced environment, ensuring excellence across all aspects of property management, including maintenance, capital projects, leasing, budgeting, forecasting, financial reporting, collections, marketing, and expense control for both residential and commercial tenants.</li>
<li>Deliver a 5‑star living experience through exceptional customer service and by proactively identifying meaningful opportunities to enhance the resident experience. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Squamish Nation values, and drive renewals, revenue, and long‑term profitability.</li>
<li>Foster and maintain a positive and culturally safe living environment for community residents by resolving concerns promptly, professionally, and with empathy and consistent follow‑up.</li>
<li>Drive revenue growth through a deep understanding and analysis of the competitive market and the development of creative marketing programmes. Track and evaluate online reviews to better understand and continuously improve the customer experience through regular community feedback.</li>
<li>Ensure full compliance with local regulations under the British Columbia Residential Tenancy Act and the requirements of the Vancouver Building Bylaws.</li>
<li>Model and reinforce Fitzrovia’s mission and values, cultivating a culture of excellence, integrity and hospitality that defines us as a best‑in‑class property management company.</li>
<li>Oversee financial performance and budget management, ensuring fiscal responsibility, accurate reporting, and achievement of property and portfolio‑level CBIs (Community Benefit Indicators) and KPIs.</li>
<li>Collaborate with the leasing and marketing teams to align strategies, meet occupancy goals, and deliver consistent brand standards across all customer touchpoints.</li>
<li>Maintain and audit resident files and records to ensure accuracy, compliance, and alignment with company standards.</li>
<li>Build strong relationships with residents, vendors and community partners (primarily the Squamish Nation) to enhance reputation and operational efficiency.</li>
<li>Champion Fitzrovia’s ESG commitments, supporting energy efficiency, waste reduction and community wellness initiatives.</li>
<li>Drive community benefit by working with Squamish Nation member‑owned businesses.</li>
<li>Lead and inspire a cohesive, high‑performing team across customer service, concierge, maintenance and management functions to drive engagement, collaboration and long‑term retention.</li>
<li>Supervise the day‑to‑day operations of the on‑site team, ensuring that all Fitzrovia policies, local by‑laws and cultural considerations (such as the Sḵwx̱wú7mesh values) and procedures are followed.</li>
<li>Champion team growth through effective performance management, coaching and mentorship, empowering individuals to reach their full potential and deliver exceptional results.</li>
<li>This role will operate within the Sen̓áḵw development, a partnership with Nch’ḵay̓ and OPTrust on Squamish Nation land; as such, cultural awareness and respect for Squamish values and community engagement practices are essential.</li>
</ul>
<h3>Qualifications and Experiences</h3>
<ul>
<li>High school diploma or equivalent required, post‑secondary or bachelor’s degree preferred.</li>
<li>Valid rental management licence with BCFSA or eligibility to obtain licensing within 90 days of employment is required.</li>
<li>Minimum 8 years of residential property management experience required, with experience managing large‑scale, mixed‑use communities or multi‑tower developments exceeding 500 units strongly preferred.</li>
<li>Minimum 8 years’ experience writing and maintaining budgets.</li>
<li>Experience working with First Nations, specifically managing property on reserve land, is an asset.</li>
<li>Familiarity with Vancouver’s multifamily rental landscape.</li>
<li>Proven experience in a supervisory role, leading and developing teams.</li>
<li>Superior communication and customer service skills. Prior roles in hospitality will be considered an asset.</li>
<li>Strong ability to handle multiple priorities and adapt to a dynamic environment.</li>
<li>Calm, professional and even‑keeled demeanour.</li>
<li>Experience with multi‑tower developments considered an asset.</li>
<li>Self‑motivated, curious, responsive and results‑driven.</li>
<li>Computer literate, including proficiency with Microsoft Office Suite.</li>
<li>Proficient in Yardi property management software; experience with other property management or resident engagement platforms considered an asset.</li>
</ul>
<h3>Why Fitzrovia</h3>
<p>Fitzrovia is a vertically integrated development and asset manager focused on Class‑A and vintage‑style apartment buildings across the Greater Toronto Area, Montreal and Vancouver. We provide best‑in‑class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.</p>
<p>Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long‑term cash‑flow generating assets. The company is the largest developer of purpose‑built rental apartments in Canada with over $9 billion of assets under management.</p>
<p>Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Sen̓áḵw, a world‑class community built on Squamish land and shaped by Squamish values.</p>
<p>At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.</p>
<p>Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.</p></p>
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