Aviation Software Operations Leader - Global Customer Value

Job Description

Overview

Swiss Aviation Software (Swiss-AS) has announced the appointment of Kevork Agopian as Chief Operating Officer (COO). This leadership change strengthens the company’s executive team and supports continued excellence in customer service and operational delivery.

Responsibilities

• Take direct responsibility for customer operations, with a focus on enhancing service quality and efficiency.
• Align and develop operational processes across the Lufthansa Technik Digital Tech Ops Ecosystem.
• Foster closer collaboration between Swiss-AS, AVIATAR and flydocs to generate synergies that deliver stronger customer value and support ongoing innovation within the group.

Context

The appointment reflects Swiss-AS’s commitment to maintaining a robust and forward-looking leadership structure, designed to underpin both stability and strategic alignment. With a sharper emphasis on customer needs, the company aims to consolidate its position as a trusted global provider of aviation maintenance and engineering software solutions.

Swiss-AS looks forward to the positive impact of his appointment and the added value it will bring to both customers and partners worldwide.