Posted:
Job Description
Position Summary:
The Warranty Technician is responsible for ensuring homeowner satisfaction by managing post-construction service requests and warranty issues in multi-family residential developments. This role involves direct interaction with homeowners, trade partners, and internal teams to assess, coordinate, and resolve warranty-related concerns efficiently and professionally.
Key Responsibilities:
Homeowner Support & Communication
- Receive and respond to homeowner service requests via designated platforms.
- Schedule and conduct inspections to evaluate warranty claims.
- Clearly communicate warrantable vs. non-warrantable items based on warranty guidelines.
- Provide timely updates and maintain positive homeowner relations.
Warranty Issue Resolution
- Perform minor repairs and coordinate with trades for larger issues.
- Supervise and verify completion of trade partner repairs.
- Ensure all service requests are resolved within established timelines (e.g., 18 days).
- Track and follow up on outstanding deficiencies.
Documentation & Reporting
- Maintain accurate logs of service requests, inspections, and completed work.
- Generate and manage work orders and purchase orders for non-warrantable repairs.
- Update warranty coordinators and managers on escalated issues and progress.
Trade & Site Coordination
- Schedule and oversee trade appointments, ensuring quality and timeliness.
- Reschedule and manage follow-ups for missed appointments.
- Ensure trades adhere to safety and quality standards.
Construction Knowledge & Safety
- Interpret blueprints and understand scopes of work.
- Identify construction deficiencies during walkthroughs and possession.
- Maintain safety standards during inspections and repairs.
Qualifications:
- Minimum 1 years of experience in residential construction or customer service.
- Strong understanding of construction practices, materials, and building codes.
- Ability to read blueprints and interpret technical documents.
- Excellent communication and problem-solving skills.
- Proficiency with scheduling and documentation software.
- Valid driver’s license and ability to travel between sites.