Tier 2 IT Support Technician – PRICE WATERHOUSE COOPERS – Phoenix, AZ

A career in our Software Development and Information Technology Operations practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. In joining, you’ll develop and manage integration strategies that helps our clients implement cloud computing solutions related to enterprise architecture, service architecture, systems architecture, and business process management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.
  • Share and collaborate effectively with others.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Handle, manipulate and analyse data and information responsibly.
  • Follow risk management and compliance procedures.
  • Keep up-to-date with developments in area of specialism.
  • Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
  • Build and maintain an internal and external network.
  • Seek opportunities to learn about how PwC works as a global network of firms.
  • Uphold the firm’s code of ethics and business conduct.

Job Requirements and Preferences

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
1 year(s)

Required Knowledge and Skills:

Demonstrates extensive-level abilities success in managing the identification and addressing of client needs in the following areas:

  • Troubleshooting skills in Windows 10 and experience in the installation and administration of Microsoft Windows Desktop. Microsoft Azure and Office 365 experience; and,
  • Working knowledge of troubleshooting Office 365, TCP/IP, DHCP, and DNS configuration troubleshooting or other experience and knowledge in Network Management in a Microsoft Windows environment.

Preferred Qualifications

Degree Preferred:
Bachelor Degree

Certification(s) Preferred:

Microsoft Azure/365 Admin, Architect, Teams Administrator , Security Admin, Security Analysts. Network+, Security+, CCNA

Preferred Knowledge/Skills

Demonstrates extensive-level abilities success in managing the identification and addressing of client needs in the following areas:

  • Providing client-facing support utilizing Microsoft Azure, Office 365, Windows 10, and underlying technologies to support the daily operations of end user’s technology incidents;
  • Troubleshooting and resolving network, server, workstation, and software problems such as installing and configuring workstations, printers, routers, firewalls, and other hardware as required by clients;
  • Conducting preventative maintenance services to meet functional, performance, and security requirements;
  • Effectively managing priorities based on clients’ needs and set realistic expectations based on commitments made;
  • Engaging and communicating with customers and employees in a professional manner that demonstrates the tremendous value they are to us as a customer, thus continuously proving our value as a service provider; and,
  • Documenting issues and resolutions in detail through the ticketing system (ConnectWise Manage);
  • Proven experience with IT support ticketing systems; and,
  • Providing administration of Azure VMS,Apps, Networks or specific experience around M365 products, Sharepoint, Exchange online, Teams etc.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado’s Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryassociate.


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