Technical Support Specialist – BD – San Antonio, TX

BD

BD

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Job Type
Full-time

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Job Description Summary

CareFusion Job Description

This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answering questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms “Pyxis”

Office operation hours are 6 am-8 pm, 7 days a week. The expectation for individuals is to work a 40 hours week with back-to-back days off but not limited to a Mon-Fri Schedule.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Job Title: Technical Support Specialist

Working Hours: Core hours but not limited to Monday-Friday workdays

DoD Clearance: Must be able to pass DoD background Check

Location: NASSC (North American Shared Services Center) San Antonio, TX

CareFusion Business Description

Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system.


CareFusion Job Description

This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answering questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms “Pyxis”

Office operation hours are 6 am-8 pm, 7 days a week. The expectation for individuals is to work a 40 hours week with back-to-back days off but not limited to a Mon-Fri Schedule.


Technical Skills

  • Databases SQL Server (SQL 2008/2012) 3+ years

  • Must be able to write advanced queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.

  • SSIS (SQL Job) exposure/experience

  • SQL Reporting Services

  • OS knowledge (3+ Years)

  • Server 2008 /Server 2012/ Windows 7

  • Windows Services

  • IIS and Web Applications

  • Running Performance Counters

  • Basic Understanding of Group Policies

  • Security Permissions

  • Networking topology (2+ years)

  • DNS

  • DHCP

  • LAN/WAN

  • Telnet

  • Ports (Networking/OS)

  • Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)

Soft Skills

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

  • Excellent time management and multitasking skills

  • Strong personal commitment to quality, customer service and patient safety

  • Ability to understand and communicate complex technical systems to a non-technical audience

  • Works well in a team environment

  • Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations


Education

  • The ideal candidate is a college graduate with a Computer Science degree or equivalent.


Preferred Certifications

  • CCNA, CCNP, A+, MCTS, MCSE

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location

USA TX – San Antonio

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