Technical Architect – ServiceNow

Engage ESM, an Eviden Business

Job Overview: Summary of Position for translating complex client needs into specific technical requirements and defining a solution meeting those requirements. You will be a client-facing technical leader, orchestrating and driving the development of these requirements into enterprise solutions. As a Technical Architect, you will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as assisting in troubleshooting/problem solving. Travel Requirements Availability to travel. Eligibility Requirements CAD Citizen, PR Your Life at Eviden: Ø You´ll be responsible in providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) What will make you successful/or “Your X Factor”: Ø High level understanding and experience of application development lifecycle and SDLC methodologies such as Agile. Ø Strong customer service skills to deliver high-quality results with a consultative approach utilizing excellent technical and interpersonal skills. Ø Significant experience with solutions development, testing, proof of concept and migration issues, problems, and considerations. Ø Design and architect scalable, distributed on-prem and cloud-based Services and Applications that integrate across different technologies. Ø Lead the successful implementation of designs and architectures while managing expectations, risks, organizational structure, and leading practice principles. Ø Work with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner. Ø Create reliable technical solution plans that include estimates and optimized delivery approaches. Ø Work with the business and multi-disciplinary teams, enforcing governance and compliance activities for overall delivery. Ø Analyze complex functional and non-functional requirements and make appropriate design adjustments, as well as provide effort estimates to support project management. Ø Identify, develop, and manage reference architecture and design patterns for digital applications. Ø Identify new disruptive technologies to provide business value. Ø Lead and technically mentor development teams. Ø Create and participate in the establishment of reference architecture and domain models. Ø Lead/support efforts for Digital Technology and Application Rationalization. Your Expertise: Education: Degree in IT, IS or business-related field or equivalent professional experience Years of Experience 5 years of IT experience with Application hosting and solutions architecture and design Minimum Required Skills o Experience providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators o A solid understanding and demonstrated experience using web technologies such as HTML, CSS, XML, JavaScript/AJAX o 3rd party integration experience with the ServiceNow platform using REST, SOAP, SFTP, MID, etc. o Demonstrated knowledge of technical components such as LDAP, SSO, SSL and other such technologies o Proven team player and team builder Preferred Skills Certified with proven knowledge in at least 2 of the following modules: CSM (Customer Service Management) HRSD (Human Resource Service Delivery) ITBM (IT Business Management) ITOM (IT Operations Management) ITSM (IT Service Management) SAM (Software Asset Management) AIE (Analytics, Intelligence, and Reporting) DevOps FSM (Field Service Management) FS (Financial Services) FOM (Field Operations Management) FSO (Financial Services Operations) GRC (Governance, Risk and Compliance) TSM (Telecommunications Service Management) LSD (Legal Service Delivery) LP (Now Platform) NLAP (Now Platform App Engine) SO (Security Operations) Required Certifications ITIL v3 or V4Foundations CSA CAD


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