Chatham University
Tech/AV, IT Support Services
Information Technology Services at Chatham University is accepting applications for the position of Tech/AV, IT Support Services.
The Tech/AV, IT Support Services is a member of the IT Support Services (Helpdesk) team and is responsible for supporting all levels of campus users located at multiple locations, using technology resources.
The Tech/AV will visit user locations when necessary to conduct repairs, provide hardware/software support, and perform user trainings on campus systems. In this role, you will be responsible for acquiring technical certifications in the repair of campus-used hardware, delivery and setup of classroom media equipment, campus event setups (microphone, speakers, projection, etc.) to support campus events that may occur during working hours, after hours, and on weekends, and periodically attending campus events that may occur during evenings and on weekends. The Tech/AV works closely with the other ITS staff to ensure users are receiving the best service and support possible.
Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals’ intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at: https://www.chatham.edu/mission-and-values/diversity-and-inclusion/index.html.
See also full job description attached at the bottom of the posting on Chatham’s career site.
Duties and Responsibilities:
The Tech/AV, IT Support Services works with the Manager, IT Support Services and Manager, Technical Services/AV to assure service and support for the campus community:
- The Tech/AV, IT Support Services works as part of the campus IT Support Services helpdesk to answer, log, and assign priorities consistent with the campus service level agreements for all user support calls, emails, and walk-ins.
- Provides equipment setup and tear down to support campus events.
- Provides answers to user’s questions and problems through phone conversations, email, or on-site visits.
- Escalate support issues as necessary.
- Works with vendor support channels to report/repair/replace hardware.
- Performs hardware repair of desktops, laptops, tablets, and system-related equipment.
- Instruct campus users by providing training to students, faculty, and staff; and documenting and developing training on-campus technology resources.
- Support specialized areas of the IT Support Services that relate to, but are not limited to the following:
- Analog phone system
- VoIP and Microsoft Teams (Teams) phone systems
- IT Support Services – managing all aspects of the IT Support Services helpdesk including: Hardware inventory and distribution, Repair of all related equipment,
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related discipline or equivalent work experience.
- Competence using PC and MAC computer hardware and software in the classroom, lab, office, and residential settings.
- Broad knowledge of information technology including networking, file management, Microsoft Office applications, Internet and email systems.
- Basic troubleshooting skills in Windows and MAC hardware and software.
- Ability to convey information over the phone, in person, in writing, and through training sessions.
- Technical writing skills to document instructions for users.
- Good organization and communication skills.
- Desire to work with students, faculty, and staff and to facilitate the resolution of their problems.
- Ability to prioritize multiple tasks.
- Ability to remain calm and professional in stressful situations.
- Integrity, adaptability, sense of humor, independence, cooperativeness, and a strong work ethic.
- Ability to have a flexible schedule, work nights and weekends when necessary.
- Ability to work independently with minimal supervision.
- Easily adaptable and able to learn new skills.
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Access to transportation.
- Access to a personal computer with Internet connectivity during off-hours.
- Occasional lifting and transporting of computer equipment, bending, stooping, crawling, and reaching.
Applications accepted only via www.chatham.edu/careers (direct link is https://chatham.applicantpro.com/jobs/3075080) and follow the instructions to complete the application process. To ensure full consideration, please include:
- Cover Letter outlining your qualifications for the position
- Curriculum Vitae or Resume
- Contact information for three professional references
All application materials should be uploaded at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission.
Source ⇲
