Prisma Health
Inspire health. Serve with compassion. Be the difference.
Job Summary
As a Support Analyst you will answer incoming calls from Patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Accountabilities
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– 90%
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Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
Log interaction outcome in contact management system. – 10%
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
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High School Diploma or equivalent, OR post high school diploma
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2 years – Customer service experience: preferably supporting customers via phone, email, and chat.
Knowledge, Skills or Abilities
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Passion for creating exceptional customer experiences both by helping and retaining customers.
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Tech savvy with a strong knowledge of Android, iOS, and Windows devices
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Metrics-driven and proven ability to handle a high volume of customer interactions.
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Strong conflict resolution skills and even temperament in challenging situations.
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Basic computer skills
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Proficient computer skills (word processing)
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Data entry skills
Work Shift
Location
1301 Taylor St Baptist
Facility
7001 Corporate
Department
70019804 Contact Center – Customer Way Finding
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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