Sr Service Desk Technician – IQVIA – Overland Park, KS



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Job Overview
Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.

This is a HYBRID role (Some office-based work is required out of our Overland Park, KS location, some home-based)

Essential Functions

  • Provide first Level Second level of support and convey resolution to customer issues
  • Accurate escalation of unresolved queries to the next level of support team
  • Track, Route and redirect Problems to correct resources
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to deal with users through Calls, Chats and Emai
  • Good typing speed (minimum 40 WPM and 98% accuracy)
  • Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
  • Good analytical and problem solving skills
  • Good interpersonal and customer care skill
  • Flexible in working 24/7 environment
  • Associate’s Degree Pref
  • 2-4 years of working experience within the Information Technology field Pref

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status.

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