Service Desk Technician – IQVIA – Overland Park, KS

IQVIA

IQVIA


Job details
Job Type
Full-time

Full Job Description

We are looking for a Service Desk Technician to provide high quality phone-based service desk support to IQVIA employees regarding any IT problems or service requests they might have.

This is a HYBRID role (Some office-based work is required out of our Overland Park, KS location, some home-based)

RESPONSIBILITIES

  • Using remote control tools solve 75% of incident calls on the first interaction with the customer.
  • Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
  • Provide management with information on problems that are severe in nature or that are exceeding target dates.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
  • Provide support for business applications.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Must have or be willing to get ITIL v3 Foundations certified
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Ability to solve PC related problems utilizing remote control tools.
  • Strong analytical and troubleshooting skills.


MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • School diploma/certificate and 3 years IT experience; or equivalent combination of education, training and experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status


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