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Service Desk Analyst

TEKsystems

Job Description Job Description Job Description This company is looking to bring on a group of Tech Support Agents to support the internal employees of the company via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, … [...]

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