Total Credit Recovery Limited
Job Description
Job Description
Position Overview
The Senior IT Manager is a hands-on management position responsible for the coordination of the IT Department function and IT infrastructure plans. This position helps to manage a group of technicians, as well as IT vendors, and service providers, and is responsible for directing, planning organizing, implementing all IT activities required for effective and efficient information technology and information management to support TCR’s business objectives in all branches. This position reports to the COO.
Please note this is an onsite position Monday to Friday.
Salary shall be determined based on experience.
Responsibilities
- Manage and provide technical support and assistance to other business units
- Maintain IT infrastructure
- Maintain an efficient build-out of services and back-office equipment (for example: firewalls, phone systems, internal business needs including secure and effective data management)
- Work effectively with outside vendors and consultants, as needed
- Provide regular and pertinent reporting of IT activities.
- Proactively seek out ways to improve value, response, security, availability and effectiveness of all aspects of the department
- Organize, oversee and maintain projects and project objectives
- Research and negotiate financial and business objectives where required
- Onboard, develop, train and mentor IT staff
- Develop and maintain documentation, process and procedures based on required industry certifications
- Other duties and projects as mandated by TCR management.
Requirements
- Able to work on site, Monday to Friday
- University degree in Information Technology
- 5+ years of relevant work experience
- Experience directly managing 5+ IT professionals
- Excellent oral and written communication skills
- Excellent understanding of telephony/SIP
- Knowledge of Genesis Pure Connect phone system
- Knowledge of network architecture
- Knowledge of SharePoint Windows/Exchange/Active Directory/FTP/SFTP and Telnet
- Knowledge of NICE Platforms
- Experience with ISO and SOC compliance
- Experience with M365
Company Description
Total Credit Recovery (TCR) was founded by George Krieser with a notepad, phone, and an idea. Since 1980, TCR has remained 100% Canadian owned and provided stable employment from coast to coast while helping Canadians restore their credit.
We’re always looking to add to our team of work from home Debt Counsellors. We provide the computer, training, and a base hourly wage, and you provide the energy, passion, and your commission.
TCR works with some of the largest and most prestigious Canadian banks, credit grantors, and telecom and utility companies, and has exciting and profitable portfolios for Counsellors to work.
Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.
For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en
Company Description
Total Credit Recovery (TCR) was founded by George Krieser with a notepad, phone, and an idea. Since 1980, TCR has remained 100% Canadian owned and provided stable employment from coast to coast while helping Canadians restore their credit. rnrnWe’re always looking to add to our team of work from home Debt Counsellors. We provide the computer, training, and a base hourly wage, and you provide the energy, passion, and your commission. rnrnTCR works with some of the largest and most prestigious Canadian banks, credit grantors, and telecom and utility companies, and has exciting and profitable portfolios for Counsellors to work. rnrnTotal Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.rnrnFor more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en
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