Senior IT Business Systems Analyst

  • Full Time
  • Toronto

Company 1 - The Manufacturers Life Insurance Company


The opportunity

Provides hands-on support and guidance across Agile teams to increase Agile knowledge and help teams deliver better products in a faster, more efficient manner. Helps teams or individuals to adopt an Agile mindset, implement Agile tools, and improve methods and practices.


  • Facilitates learning and development among employees through individual and team coaching.
  • Supports teams in determining resource allocations to maintain Agile practices and ensure smooth project delivery.
  • Continuously questions if teams are set up for success/helps remove obstacles by identifying project risks and raising them proactively.
  • Communicates Agile principles, Scrum practices, and overall operating model.
  • Provides coaching on the Agile approach guiding the team by observing, consulting and providing feedback for improvement.
  • Undertakes daily follow-ups with individual team members to ensure projects are on track and goals are being met.
  • Holds Stand-up meetings with multi-functional teams to review project status.
  • Assesses team’s Agile maturity and identifies strategies to improve team’s performance.
  • Adapts Agile practices for each team member in order to ensure continuous improvement of performance.
  • Works with project teams to analyze current systems and processes and design a strategy for adopting leading Agile practices.
  • Leads Agile workshops for developer and functional teams, as well as for key collaborators.
  • Promotes a culture of continuous improvement, setting goals and achievements and assigning responsibility.
  • Drives cultural change by championing an Agile attitude, and ensures the organization is adhering to industry leading practices.
  • Enables teams to self-manage and find their own solutions to problems through the application of Agile principles, values, and practices.
  • How will you create impact?

    The Business Systems Analyst reports directly to Delivery Leaders in our US Retirement Technology area. This role is responsible for translating business strategies into organizational process and technical reality. While understanding the relationship between complex business and systems functions, he/she/they uses various tools, techniques, and communication mediums to drive alignment and integration across the organization while supporting business transformation efforts.

    What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  • What we are looking for

  • Experienced as an Agile coach
  • Significant experience in facilitation & mentorship
  • Broad experience across software development, software testing, business analysis, architecture, UX and operations
  • Able to coach at various levels in the organization
  • Experience in using Scrum, Kanban, and Scaled Agile Framework (SAFe)
  • Track record of implementing Agile techniques in different work cultures and environments
  • Experience in running Agile projects of varying size and complexity
  • What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
  • Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all collaborators and has a positive social and environmental impact.
  • About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

    Manulife is an Equal Opportunity Employer

    Salary & Benefits

    The annual base salary for this role is listed below.

    Primary Location

    CAN, Ontario, Toronto, 200 Bloor Street East

    Salary range is expected to be between

    $92,190.00 CAD – $171,210.00 CAD

    If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

    Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.


    To apply, please visit the following URL:

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