Project Manager-ServiceNow

Engage ESM, an Eviden Business

Job Overview: · Summary of Position · position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences. Travel Requirements None. Only if client requested and it´s approved by Manager. Eligibility Requirements CAD citizen, PR Your Life at Eviden as an Engagement Manager or Engagement Director: We are a team of professionals who care about the quality of our work and are globally recognized by best-in-class CSAT. You will be responsible for leading Canadian and global projects and/or programs, primarily for Fortune 500 companies. As an Engagement manager or Director, you will be responsible for your customer end to end: delivery, P&L, customer relationship and advisory. We offer a unique working environment – a blend of professionalism and a unique company culture. We are growing, which will create opportunities for you based on your talents and aspirations. What will make you successful: Business acumen: ability to understand the business side of technology and advise customers. Customer focus & consulting mindset: act a trusted advisor to the customers we serve. Strong foundational knowledge of ServiceNow: with ability to explain business implications of ServiceNow platform. Tools & Methodologies: good working knowledge of Agile, SCRUM, SAFe, PMP, Prince 2. People: mentor more junior team members, act as a role model, be inspiring to others. Team player: work collaboratively with different parts of our organization. Your Expertise: Education: bachelor’s degree in business, or related field. MBA preferred. Years of Experience: 5 years of program management experience delivering end-user facing products and services. Minimum Required Skills Ability to wear many hats and learn quickly, and the collaborative leadership skills to lead a change in direction when needed. Innate curiosity and ability to thrive in ambiguous and rapidly changing startup environment. Self-starters and innovators with a positive, collaborative can-do attitude and bias for action are very welcome. Strong project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners. Experience across the entire product lifecycle – from project inception to ship and the know-how required to lead your crew to realize your vision. Strong affinity and experience in user-centered design, UX design and innovating on behalf of the customer is required. Excellent written and verbal communication & presentation skills through all levels of the organization, technical and non-technical Solid understanding of web and mobile technologies, service operations at scale, and general ability to ramp up and go deep in new technical areas Great problem-solving skills and ability to think strategically and analytically to define and track success metrics for your areas Mix of product thinking, technical depth, user-centric design, analytics, cross-team collaboration, and external customer engagement. Preferred Skills: SN knowledge Certifications Scrum. PMP


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