Product Operations Analyst

Job Description

Russell Tobin & Associates is currently seeking a Product Operations Analyst to work for one of our top global tech clients! In this critical role, you will optimize operational processes, investigate merchant requests, and help strengthen eater loyalty, while driving adoption of key platform features.

Pay: CAN$31-$33/hr. depending on experience

Location: Toronto, CAN (hybrid- MWTh onsite)

What You'll Do

• Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement and automation in collaboration with cross-functional teams.
• Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.
• Develop, review, and optimize market-specific communications, leveraging experimentation (A/B testing) to ensure accuracy, clarity, and effective deployment.
• Monitor the progress of key initiatives, analyze adoption rates of new features, and optimize with creative problem-solving to improve performance and get results at scale
• Coordinate multiple projects simultaneously,, ensuring all deliverables meet internal deadlines and stakeholder requirements.

What You'll Need

• 1-2 years of experience in marketplace industries, customer-facing industries consulting or other relevant topics. Ideal experience should be in the function of operations, strategy, analytics, consulting, product market or other relevant domains
• Bilingual English/French
• Exceptional organizational and executional skills, have experience leading and participating in multi-faceted projects with many partners, both internal and external.
• Have a keen eye for detail, and ability to manage multiple priorities in a dynamic, fast-paced and ambitious environment.
• Strong written and verbal communication skills.
• Data-backed: Can integrate data into decision making and business judgement to drive value for different customer segments, experience with A/B testing with strong proficiency in SQL, excel, and or google sheets.
• Quick learner with proficiency in technology, including new software and systems.
• Experience with CRM systems and processes.
• Self-motivated, proactive, and collaborative team player.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.