OPENLANE
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We are looking for a high-caliber Product Manager to join our growing Digital Marketplaces Product team. As a Product Manager, you will be responsible for understanding customer needs, competitive landscapes, trends, and defining product roadmaps that leverage technology and data to delight customers. You’ll own areas of strategic importance that are pivotal for our business growth. You will think about the end-to-end customer journey across product and business units to ensure our customer’s experience is a compelling, coherent, and consistent one. Using data will be key for this position; from understanding user experience patterns to mining operational data. In this role, you will leverage your unique combination of business and technical knowledge to evaluate technical options and to represent business requirements to the technology organization. This role offers the flexibility of full remote work or a hybrid arrangement based in one of OPENLANE’s main office locations: Carmel, IN, or Toronto, ON. Key Responsibilities Include: Contribute to the product strategy Act as a knowledge leader within the company Work closely with internal and external customers to build empathy Determine business & customer success metrics Prioritize by value and deliver product initiatives Be an expert on competitors Qualifications: Minimum of 3 years’ experience as a Product Manager Demonstrated success defining and launching excellent products Authoring skills – able to articulate and document the customers’ problem in a manner that encapsulates knowledge and represents a true understanding of the market and its needs Interpersonal skills – able to build strong rapport and relationships with customers to gain in-depth understanding of customers’ problems and needs Interview skills – able to interview customers in order to comprehensively understand their market problem Language skills – able to communicate, in written and verbal form, with diverse audiences, internal and external to the company, in a clear and comprehensible manner Methodological skills – able to structure and craft market requirements using a formal and structured methodology Process skills – able to implement and/or follow the product planning process component of the product delivery process Research skills – able to perform market research, market analysis, and competitive intelligence studies Leadership skills – sought for thought leadership on complex business issues and ability to lead facilitation of problem resolutions and new operations Technical background – familiar with foundational software concepts, with experience in agile software development methodologies Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Ability to work across multiple projects simultaneously Demonstrated collaboration, negotiation and conflict resolution skills Analytic, highly creative and business-focused problem solver Preferred Qualifications: Previous wholesale automotive remarketing industry experience Proven track record of successfully taking a product from concept to market, including identifying market needs, developing a go-to-market strategy, and overseeing the execution of the launch. Demonstrated ability to manage the entire lifecycle of a new product, ensuring its successful entry and establishment in the market. Agile, Kanban, Lean & Scaled Agile Framework experience Bachelor’s degree What We Offer: Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement
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