Platform Operations Engineer

Job Description

Overview

Platform Operations Engineer at Pico. This is a customer-facing role responsible for maintaining the security and stability of Pico’s clients and internal systems infrastructure, investigating and resolving operating systems and hardware issues, and delivering quality service to our client base.

Responsibilities and duties

• Provide support service that ensures Pico’s infrastructure services are running at optimum performance and that all departmental KPIs and SLAs are met
• Ensure stability and reliability of Pico Platform services
• Provide second level problem determination, triage, and expertise for client systems
• Deliver an outstanding level of service to Pico’s customer base
• Interface with vendors, market participants, and financial exchanges as needed to provide customer support
• Remotely oversee and verify on-site hardware repairs
• Create necessary technical and system documentation including diagrams, flowcharts, and scheduled reporting
• Perform preventative maintenance: server OS patching and firmware updates for stability and security
• Use scripts, Ansible and automation to support deployment and maintenance of applications and system settings
• Record and own issues in Pico ticketing system through to successful resolution
• Conduct analysis to determine root cause of technical issues
• Manage daily infrastructure checks and reporting
• Work with Platform Implementation and Engineering to improve efficiency and manageability

Education, Skills, and background

• Computer Science, Information Systems, comparable degrees, or equivalent work experience
• Minimum of 4 - 8 years of experience in an operational environment
• At least 4 years of operational experience with physical and logical server platforms
• Experience in a financial industry support role preferred
• Experience with Linux and Microsoft Windows
• Experience with Red Hat Satellite
• Experience with configuration and use of server monitoring system
• Experience working with bare metal servers at scale
• Experience with HPE and Dell hardware and relevant systems management software
• Experience scripting in Bash, Ansible and Python
• Experience with server capacity monitoring and troubleshooting (CPU load, disk space, memory contention, network I/O)
• Strong network/server-side networking skills with understanding of IP routing, TCP/IP, multicast, DNS, NTP and PTP
• Strong client-interaction, communication and customer service skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Platform Operations

Industries

• Capital Markets

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