Outreach Program Manager

Job Description

Equation Staffing is currently recruiting Outreach Program Managers for our client located in downtown Calgary AB. The Program Manager provides 24/7 leadership and operational support under the direction of the Program Director. This role oversees program delivery, staffing, crisis response, performance management, and reporting. Program Managers ensure high-quality, compassionate care for clients while supporting and developing frontline staff.<br><br>Schedule: 3 On / 3 Off <br>• 12-Hour Shifts (Days & Overnights)<br>Pay Rate: $31.20/hr (days) to $33.70/hr (nights)<br><br>
Key Responsibilities:<ul><li>Lead by example and ensure staff provide respectful, non-judgmental client care.</li><li>Address and resolve client concerns and staff issues.</li><li>Train, coach, supervise, and manage staff performance, including progressive discipline.</li><li>Recruit, onboard, and schedule staff; ensure accurate payroll and shift coverage.</li><li>Respond to crises (seizures, overdoses, deaths) and provide group and individual debriefings.</li><li>Maintain safety standards, accreditation requirements, and program audit compliance.</li><li>Build positive relationships with community agencies and partners.</li><li>Collect and submit program data and reports.</li><li>Supervise volunteers and practicum students; lead program and staff meetings.</li><li>Support other 24/7 programs through overnight check-ins.</li><li>Assist with emergencies, community concerns, program improvements, and budget management.</li><li>Provide direct client support when needed and cover staffing gaps.<br><br></li></ul>
Qualifications:<ul><li>Post-secondary education in a relevant field (2-year diploma minimum; Bachelor's preferred).</li><li>3+ years of people management experience with proven coaching and performance management skills.</li><li>4+ years of related experience, including work with addictions, mental health, homelessness, or Indigenous populations.</li><li>Strong understanding of harm reduction, trauma-informed care, and withdrawal management.</li><li>Crisis management experience and strong communication skills with confidentiality.</li><li>Ability to work 12-hour shifts, including overnights; proficient in MS Office.<br><br></li></ul>
Position Requirements:<ul><li>Class 5 licence (Non-GDL) and ability to obtain Class 4 within 45 days.</li><li>Comfortable driving an agency van and using a personal vehicle for work.</li><li>Ability to work in environments with risk of violence and bodily fluids.</li><li>Physically able to assist clients with mobility.</li><li>Clear Vulnerable Sector Search (within 6 months).</li><li>FOIP Certification.</li><li>"It's Your Move" or equivalent patient lift training.</li></ul>About Equation Staffing Solutions:<br><p>Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.</p>