National Release Manager

Job Description

Job Description

Job Description

Mandate:
Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.

Responsibilities:

• Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards

• Conducting secondary audits on regulated shipments

• Managing urgent release requests

• Monitoring and communicating system outages

• Ensuring accurate transmission of entries under hard-stop conditions

• Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required.

Requirements:

• Minimum 5 years of experience in the Customs Brokerage industry

• College Diploma in International Transportation & Customs or related field is preferred 

• Experience with staff management is considered an asset

• Strong knowledge of Canadian customs regulations & trade processes and programs 

• CCS, CTCS, LCB designations are preferred 

• Experience in CargoWise One system, or related brokerage systems is considered an asset 

• Proficiency in MS Office 

What You Offer:

• Ability to work independently (drive and self-starter/self-managed) and in a team environment 

• Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion

• Excellent oral and written communication skills 

• Exceptional customer service skills 

• Extremely detail-oriented and organized

What We Offer:

• Equal opportunity employer   

• Competitive compensation  

• Comprehensive Benefits package, including fitness reimbursement program(s) 

• Education Reimbursement Program  

• Balance between work and home life