Manager, Primary Healthcare

Job Description

<p>The Manager, Primary Healthcare plays a pivotal leadership role in supporting the expansion of team-based care, advancing co-location of practices, and enabling the progression toward supporting the creation of social medicine hubs. The Manager serves as a key liaison between physician practices and the HFHT, supporting connections with the clinical operations team, and working collaboratively with the Physician Affairs team. The role will ensure two-way communication, responsiveness to physician or practice needs, and coordinated activities. Partnering with the physician affairs team and closely collaborating with the clinical managers, the manager will lead initiatives that align to HFHT's mission, vision, and strategic goals.</p><p>This work requires exceptional skills in relationship-building — with physicians, interprofessional staff and providers, community organizations, educational institutions, and non-traditional partners to address the social determinants of health of our community. The Manager co-designs and implements initiatives that improve patient experience, system integration, and population health outcomes for patients interfacing with the HFHT and supporting the broader system across the Greater Hamilton Health Network (GHHN) Primary Care Network.</p><p><em>Here is what you will be doing:</em></p><p>Primary Care Integration</p><ul><li>Lead expanded team-based care initiatives (such as the Primary Care Action Team (PCAT)), ensuring alignment with building social medicine hubs and co-location strategies.</li><li>Engage with community-based health and social service providers, including housing, food security, mental health, and cultural organizations, to explore expansion of models of care that address social determinants of health and improve population-level outcomes.</li><li>Build partnerships and collaborate with community organizations to develop innovative ways to address local health needs, social determinants of health, enhance care coordination, and lead implementation and sustaining integrated models of care.</li><li>Build and maintain trust-based relationships with HFHT physicians, serving as their primary conduit for communication, problem-solving, and feedback loops.</li><li>Partner with the Physician Affairs team to ensure physician perspectives are integrated into planning and decision-making.</li><li>Collaborate with Clinical Managers to bridge interprofessional teams with physician practices, supporting smooth, coordinated care delivery.</li><li>Engage with community-based health and social service providers, including housing, food security, mental health, and cultural organizations, to explore expansion of models of care that address social determinants of health and improve population-level outcomes.</li><li>Represent HFHT at regional/sub-regional planning tables to influence system design and strengthen integration.</li></ul><p>Quality & Performance Improvement</p><ul><li>Develop, implement, and monitor project plans for primary care integration initiatives.</li><li>Track progress through documentation, ensuring lessons learned are captured and shared to refine processes for each subsequent initiative.</li><li>Contribute to HFHT's Quality Improvement Plan (QIP) and organizational performance metrics.</li><li>Use data to guide decision-making, evaluate effectiveness, and identify opportunities for improvement.</li><li>Use population health data and evidence-based frameworks to inform system improvements and address community needs.</li><li>Align work with HFHT's mission, vision, and strategic goals while fostering continuous improvement</li></ul><p>Patient Experience</p><ul><li>Champion a culture of patient safety, quality improvement, and evidence-based care.</li><li>Ensure physician feedback and community perspectives inform service design for the future of HFHT and of primary health care.</li><li>Co-design initiatives with patients and community representatives to achieve person-centred care.</li><li>Foster collaboration that improves patient access, continuity, and satisfaction with care.</li><li>Identify and address systemic barriers to equitable patient experience</li></ul><p>Resource Optimization</p><ul><li>Develops, monitors, and manages project budgets to ensure alignment with organizational goals and fiscal accountability.</li><li>Maximize the coordination of resources to provide the most impact, ensuring new models build on what is successful, address gaps or pain points in the current system, and reduce duplication of efforts to foster a more integrated system.</li><li>Ensure operational priorities are balanced and that initiatives are sustainable over time.</li><li>Partner with leaders to align staffing, technology, and infrastructure to support PCAT expansion and social medicine home planning.</li></ul><p>Leadership & Development</p><ul><li>Model collaborative, influence-based leadership that builds consensus across diverse stakeholders.</li><li>Provide coaching and guidance to team members involved in primary healthcare initiatives.</li><li>Explore ways to include front-line staff in the co-creation of the expansion of team-based care, to foster alignment and encourage involvement in system-level change.</li><li>Model HFHT's values and advance the strategic plan through innovative program leadership.</li><li>Promote a psychologically safe, inclusive, and healthy work environment.</li><li>Represent HFHT on internal and external committees.</li><li>Support a culture of shared learning, equity, and respect in all partnerships.</li><li>Participate in neighbourhood-based planning, pairing with other managers to ensure consistency and sustainability</li></ul><p>Duties & Responsibilities</p><ul><li>Lead planning and implementation of social medicine hubs, co-location, team-based care expansion, and PCAT or other Ontario Health initiatives.</li><li>Serve as a liaison between physician practices and HFHT, advocating for their needs while balancing organizational priorities.</li><li>Build and maintain partnerships with external health and social service organizations.</li><li>Drive innovation through an improvement mindset, PDSAs, partnerships, and innovation.</li><li>Monitor project progress, document learnings, and integrate feedback into continuous improvement cycles.</li><li>Represent HFHT at relevant system planning tables and community forums.</li><li>Prepare reports, updates, and presentations for internal and external stakeholders.</li><li>The role will evolve over time, to address the current needs and supporting expanded team-based care.</li></ul><p>Reporting Relationships</p><ul><li>Reports to:<br> Senior Director, Primary Health Care</li><li>Works closely with:<br> Physician Affairs team, Clinical Managers, community partners, GHHN Primary Care Network leaders</li><li>Supervises:<br> May provide indirect supervision and mentorship to project staff, coordinators, or other assigned team members. Direct supervision may evolve through further evaluation of the portfolio.</li></ul><p>Required Qualifications</p><ul><li>Bachelor's degree in a relevant discipline (e.g. health, social sciences, business administration, public, or related field), Master's degree preferred.</li><li>Minimum 5 years' progressive leadership experience in healthcare, primary care, integrated healthcare environments, and/or working with physicians.</li><li>Demonstrated experience bridging sectors, leading large organization-wide or system-level initiatives or system integration.</li><li>Proven relationship-building skills across diverse stakeholders, including physicians, interprofessional teams, and community agencies.</li><li>Demonstrated ability to lead through influence rather than authority, building consensus and common understanding.</li><li>Strong skills in project management, stakeholder engagement, and collaborative planning.</li><li>Knowledge of primary care models, social determinants of health, and integrated care systems.</li><li>Experience with quality improvement frameworks and data-driven decision-making</li><li>Excellent facilitation, conflict resolution, and communication skills, with the ability to navigate complex stakeholder dynamics.</li><li>Ability to manage competing priorities and adapt to evolving needs in a complex health system.</li><li>Commitment to equity, diversity, and inclusion in all aspects of work.</li></ul><p>Location(s)</p><p>The home base for this position will be at Hamilton Family Health Team, 123 James Street North, Suite 200, Hamilton, Ontario L8R 2K8.</p><p>Why Join the HFHT?</p><p>Competitive Employee Value Proposition including, but not limited to:</p><ul><li>Healthcare of Ontario Pension (HOOPP)</li><li>Extended health care benefits including health, dental, vision & critical Illness insurance</li><li>Meaningful, purpose-based work</li><li>13 paid Stat holidays and one (1) extra float day</li><li>Flexible work schedule</li><li>Ongoing green initiatives</li></ul><p>Summary:</p><p>Classification:<br>Non-union</p><p>Schedule:<br>Monday-Friday</p><p>Employee Class:<br>Full Time (1.0 FTE)</p><p>Date Available:<br>ASAP</p><p>Salary:<br>$97,400 - $109,000</p><p>Application Instructions:</p><p>Interested applicants please submit résumé and cover letter as one document using naming convention:</p><p>Last name, First name_Position by email: </p><p>Note:</p><p>If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.</p><p>We thank all applicants for their interest, only those selected for an interview will be contacted.</p><p>The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.</p>