Job Duties and Responsibilities

• Install, configure, and maintain enterprise IT system hardware (servers, storage, appliances, etc.);
• Install, configure, and maintain enterprise IT system operating systems (Windows, Unix, etc.);
• Install, configure, and maintain data application services (databases, directories, “middleware,” etc.);
• Install, configure, and maintain application software (email, web servers, etc.)
• Configure, integrate, and maintain relationships with providers of externally-hosted IT services;
• Track and resolve service requests with hardware and software vendors;
• Monitor vendor and industry security alerts and update notifications and perform software and firmware updates to protect the security and stability of IT systems;
• Provide direct, second- or third-tier, and internal user support for a variety of software applications and services;
• Respond to, evaluate, and correct IT system failures during and outside regular work hours;
• Develop processes for automation of repeated administrative tasks;
• Develop integration processes between heterogeneous computing systems;
• Generate detailed requirements and specifications for systems- level application development;
• Analyze business processes and institutional requirements to recommend technical solutions;
• Conduct research on hardware and software components of IT systems in support of procurement and development efforts
• Advise and assist clients in IT systems evaluation, purchase, installation, configuration, and maintenance
• Evaluate client needs for network configuration changes and interface with network administrators to implement changes;
• Produce and maintain technical documentation (procedures, operational statuses, etc.);
• Maintain accurate records necessary for IT systems operations (equipment inventory, licenses, support contracts, etc. );
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Highest possible professional and personal integrity required for administrative access to the organization’s most confidential systems and information;
• Knowledge of best-practice enterprise computing standards and procedures;
• Knowledge of TCP/IP networking principles and configuration;
• Knowledge of computing system operating system principles, installation, and configuration;
• Knowledge of computing system application software installation and configuration;
• Knowledge of systems programming languages and techniques for task automation;
• Ability to analyze problems and develop a systematic approach to resolve them;
• Ability to follow complex procedures in a methodical manner;
• Ability to analyze and deploy new technology from available technical documentation;
• Ability to work cooperatively as a member of a team;
• Ability to work independently on assigned tasks and manage time to meet deadlines;
• Written, oral, and interpersonal communication skills required to provide effective technical user support;
• Communication and interpersonal skills required to provide technical leadership and training to other staff;
• Ability to produce clear and concise technical documentation;
• Ability to prioritize tasks and work calmly and effectively in occasional high-stress situations;
• Ability to perform critical tasks carefully without error.

Additional Information:

Please upload all required documents in the “Resume” attachment section of your application (before hitting the submit button), if you want to be considered for this position.

Special Instructions to Applicants:

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.