Junior IT Consultant / IT Helpdesk Support

An established business for 20yrs…Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services utilizing cloud and premise-based setups to small and mid-size businesses. Our goal is to emphasize quality of service while providing clients with complete managed services, networking design/support, LAN/WAN multi-office setups, computer service/support, modern technology integration, internet capabilities and more.

We seek a responsible, energetic, self-motivated, experienced individual with an entrepreneurial attitude capable of supporting Windows based networks in corporate small to medium sized business environments.  

Individual Expectations:

·         Must possess strong analytical and technical skills, task management and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting, entrepreneurial attitude/personality and rapid understanding of new hardware/software when exposed to them.

·         Must maintain excellent verbal and written skills as candidate will be working with various clients’ onsite and remote thru phone and email.  Your professionalism, outgoing personality and attention to detail play a vital role in client satisfaction and retention.

·         Must have desire to learn new skills for growth potential within the firm.

·         Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during and after work hours.  After hours/remote work requires high-speed internet.

Technical Skills Qualifications:

·         Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365, printers, wireless setups, tablets, mobile phones and any related hardware/software used in a small business environment.

·         A plus if you have good understanding and skills related to all parts of data and email security, intrusion detection, level 1 data recovery and containment of volatile outbreaks of virus/spyware/malware.

Minimum Education Required: Full or partial certifications in a technical, computer related field.

Years of Experience Required: Must have 3-5 years of current PC and general IT.   Small business consulting experience highly favored.

Expected Travel Time: Approximately 30-40% local travel to client sites predominately in the northern IL suburbs of Lake, Cook and McHenry counties with coverage also in Wisconsin, Chicago Loop & surrounding metro areas.  Must have reliable transportation and live within 50 miles from corporate office. 

Salary/Hours: Competitive compensation with benefits.  After-hours and weekend project/helpdesk work as needed.

To be considered for employment with Vicinitech, you must pass a criminal background check along with competency and technical exams.

Interested candidates should provide references and include salary requirements. We will not accept phone or fax solicitations for this position.

All your information will be kept confidential according to EEO guidelines.