Cube Packaging Solutions
- Fielding help desk calls and tickets related to end user issues
- End user orientation and training related to IT
- Software installations and software troubleshooting
- PC troubleshooting, repairs and setup of new desktops and laptops
- Setup and managing printers and print queues
- Manage and assign security cards
- End user support Teams phone system
- End user support wireless access points and devices
- Setting up and administering Office 365 email accounts
- Setting up and administering user accounts in MS Active Directory
- Setting up and administering mobile devices (cell phones, tablets, etc.) when required
- Documenting procedures, network, and system changes, and troubleshooting steps
- Identifying and resolving virus and malware outbreaks
- Security patch management review and applying security patches
- Assisting, as needed in approved IT maintenance activities
- Following and complying with Cube Management System (CMS)
- Other duties as assigned
- Excellent verbal and written abilities
- Ability to converse clearly and fluently
- Customer service and team oriented
- Strong problem solving and analytical skills
- Strong organization skills
- Ability to remain calm under pressure
- Highly self-motivated, self-directed, and attentive to detail
- Ability to analyze, understand, and effectively communicate to end users and management
- Ability to learn, understand, and apply new technologies
- Bachelor’s degree in computer science or 2 years of relevant college coursework required. Additional experience may substitute for education.
- Windows 10, 11
- Microsoft Office 365
- Microsoft Server 2016 and Active Directory
- Microsoft Teams for phones
Requirements
Soft Skills
Education / Experience
Technology
Source ⇲
