IT Technician

  • Full Time
  • Chicago



Respond to inquiries and requests for desk-side assistance from facility staff.


  • Responsible to efficiently and effectively identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences using root-cause analysis.
  • Respond to email, voicemail, and live interactions for assistance documenting each interaction in the ITSM system.
  • Diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. 
  • Control and manage routine function of the onsite information systems to ensure the execution of day-to-day operations.
  • Serve as liaison with the Acadia Service Center and other Acadia Corporate technology specialists.
  • Responsible for training end users, preserving the privacy of confidential data and maintaining the integrity of all data files.
  • Support, monitor, test and troubleshoot hardware and software problems pertaining to the local area network.
  • Provide end user support for all computer-based applications.
  • Install, configure and maintain workstations, servers and network equipment.
  • Troubleshoot hardware, software and network performance issues.
  • Reset passwords in various Information Systems.
  • Troubleshoot various Microsoft Windows operating systems on client computers.
  • Troubleshoot issues with Internet Explorer, MS Office products and enterprise applications.
  • Repair computers.
  • Contact vendors for support when a piece of hardware is under warranty.
  • Leverage remote support technologies to resolve complex issues and conduct internet searches for problems not documented in the KB.
  • Troubleshoot hard drive and removable media, file-based and disk encryption.
  • Ability to quickly and efficiently search the internet for solutions to problems not documented in the KB.
  • Document break/fix procedures.
  • Work closely with all Corporate IT support teams


  • High school diploma or equivalent required.  Some college or technical school coursework preferred.
  • Two to four years of job-related experience; preferably in desktop support with multi-site locations.


To apply, please visit the following URL:

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