IT Tech I

Casino Fandango

Job Details
Full Time
Information Technology


This position will support all the companies end users in all approved software applications.

Essential Job Function and Duties

  • Assist users with desktop and network applications and troubleshooting issues.
  • Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
  • Preventative maintenance on workstations and POS terminals.
  • Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.
  • Assist in ensuring the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition
  • Add and remove users from computerized systems in accordance with established procedures.
  • Notify the Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.
  • Be responsible to assist in maintaining the network infrastructure including, but not limited to, servers, active directory, switches, wiring and mail applications.
  • Maintain the confidential nature of matters pertaining to company records, policies, customer lists and any other company information.
  • Give input to the Director of Information Technology when changes in documentation are necessary.
  • Provide status reports of projects outside the scope of normal daily operations.
  • Adhere to regulatory, departmental and company polices.
  • Thorough knowledge of applicable Company and departmental policies and procedures.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow team members, and vendors.
  • Ability to accept performance feedback in a professional manner.
  • Arrive on time and regular attendance to all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.


Education and Experience:

  • High School Diploma and/or GEDpreferred.

Other Requirements:

  • Solid knowledge of Microsoft Office with the ability to assist and train end users.
  • Background experience in a casino or hotel environment and/or technical computer support environment preferred.
  • Ability to flow with priority changes and work at times under pressure with a positive attitude is critical.
  • Some training in the data processing field beneficial.
  • An understanding of UNIX, networking in a windows environment is a plus,
  • Knowledge of SQL server, MS Exchange, graphic arts a plus.
  • Most important is the ability to have fun while working hard!!!
  • Ability to read, write, speak, and understand the English language.
  • Bi-lingual (English/Spanish) is a plus.
  • Must present a well-groomed appearance.
  • Must be at least 21 years of age.


To apply, please visit the following URL:

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