Fidelity Building Services Group
At Fidelity Building Services Group, our mission is
to provide our customers with high-quality technical solutions, proactive
world-class service, and innovation while offering our employees a safe and
rewarding work environment. We look for influential leaders with the promise of
integrity and an overall passion for serving others.
As a result of continued growth and success, we have an exciting
opportunity for an IT Systems Administrator to become an
integral part of our corporate team at our headquarters in Sparks, MD!
As a member of our team, you can look forward to a challenging career, an
opportunity for unlimited career growth, and a great work/life balance.
Job Summary:
The Systems Administrator role is to provide support for
end-user hardware and software, along with monitoring and troubleshooting
network cabling, devices, and applications. The duties also include
systems maintenance such as patching and regular updates. The Systems
Administrator tasks also will include project level research and support.
Responsibilities:
- Administers
end-user workstations and supports end-user activities on a primarily
Microsoft Windows-based local area network (LAN) - Investigates
end user problems, performs diagnostics, and identifies their source; determines
possible solutions; tests and implements solutions. - Installs,
configures, and maintains company computers, Windows networks, network
cabling, and other related equipment, devices, and systems; adds or
upgrades and configures disk drives, printers and related equipment. - Performs
and/or oversees software and application installation and upgrades. - Adheres
to network security, managing host security, file permissions, and file
system integrity - Maintains
confidentiality with regard to the information being processed, stored or
accessed by the end-users on the network. - Provides
computer orientation to new and existing company staff. - Strong
writing skills for producing and maintaining documentation.
Qualifications:
- Ability
to communicate technical information to nontechnical personnel. Excellent
customer service skills - Ability
to install, configure and maintain personal computers, networks, and
related hardware and software - Knowledge
of Windows 10, Microsoft Office Products, Adobe Acrobat, Remove desktop
services, Endpoint Security, TCP/IP, WIFI security, Samsung and Apple
Mobile devices and Active Directory - Ability
to identify and resolve computer system malfunctions and operations
problems - Organizing
resources, establishing priorities, and executing on service desk tickets - Excellent
verbal and written communication skills - Ability
to learn new technologies and support cloud hosted systems
Preferred Education and Experience:
- Degree
in related field or 1-2 years of applicable work experience - CompTIA
A+ or Microsoft MCSA Certification preferred
www.fidelitybsg.com