IT Support Supervisor

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The IT Support Supervisor will oversee a team of End User Support Technicians within a central information technology organization, focusing on delivering end-user services, support, and endpoint management. The role involves fostering collaboration among various information technology teams to ensure successful support for the enterprise.

Job Responsibilities

• Responsible for overseeing IT support team, providing leadership and guidance to individual contributors
• Oversees query escalation process for troubleshooting and to ensure that the helpdesk system remains fit for purpose as the business’ technology evolves
• Manages business technology and equipment, including installation, maintenance and assessments
• Supervises the daily activities of support or team members
• Sets priorities for the team to ensure task completion; coordinates work activities for direct reports
• Problem solving is guided by policies and procedures; receives guidance and oversight from manager
• Applies operational business practices and coordinates with other closely related areas to improve efficiency
• Impacts the quality, efficiency and effectiveness of own team and its contribution to the department
• Uses judgment to identify, troubleshoot and resolve day-to-day technical and operational problems
• Explains information, conveys performance expectations and handles sensitive issues
• Has formal supervisory responsibilities; coordinates resources and sets daily priorities of direct reports to meet operational objectives
• Performs all other duties as assigned by management

Education

• Bachelor’s degree in relevant field preferred

Experience

• Typically requires 6+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.