IT Support Supervisor

  • Full Time
  • Houston

Stewart Title Guaranty Company

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.

More information can be found at https://www.stewart.com, subscribe to the Stewart blog at https://blog.stewart.com or follow Stewart on Twitter® @stewarttitleco.

Job Description

Job Summary

The IT Support Supervisor will oversee a team of End User Support Technicians within a central information technology organization, focusing on delivering end-user services, support, and endpoint management. The role involves fostering collaboration among various information technology teams to ensure successful support for the enterprise.

Job Responsibilities

  • Responsible for overseeing IT support team, providing leadership and guidance to individual contributors
  • Oversees query escalation process for troubleshooting and to ensure that the helpdesk system remains fit for purpose as the business’ technology evolves
  • Manages business technology and equipment, including installation, maintenance and assessments
  • Supervises the daily activities of support or team members
  • Sets priorities for the team to ensure task completion; coordinates work activities for direct reports
  • Problem solving is guided by policies and procedures; receives guidance and oversight from manager
  • Applies operational business practices and coordinates with other closely related areas to improve efficiency
  • Impacts the quality, efficiency and effectiveness of own team and its contribution to the department
  • Uses judgment to identify, troubleshoot and resolve day-to-day technical and operational problems
  • Explains information, conveys performance expectations and handles sensitive issues
  • Has formal supervisory responsibilities; coordinates resources and sets daily priorities of direct reports to meet operational objectives
  • Performs all other duties as assigned by management


  • Bachelor’s degree in relevant field preferred


  • Typically requires 6+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.


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