Topre America Corporation
Job Description
Job Description
We are seeking an experienced IT Support Specialist Level 2 to join our dynamic team. As an IT Support Specialist Level 2, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Additionally, you will escalate issues to the appropriate team members or vendors as needed.
Responsibilities:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via phone, email, or remote access.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Walk users through problem-solving processes and provide clear and concise instructions.
• Install, modify, and repair computer hardware, software, and peripheral devices.
• Test and deploy software updates and patches.
• Document all technical inquiries, incidents, and resolutions using help desk software.
• Provide support for EDI queries and issues.
• Maintain an up-to-date knowledge of relevant technologies and industry best practices.
• Provide support, when needed, to our other locations in Alabama, Tennessee, and Mississippi.
Requirements:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be accepted in lieu of degree.
• Minimum of 2 years of experience in IT support roles.
• Proficient in Windows IOS and Android operating systems.
• Experience with Active Directory, Microsoft Exchange, and Office 365.
• Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) a plus.
Company Description
Since Topre Corporation establishment in 1935, Topre has been advancing its core technologies, in particular automotive stampings and weld assemblies. By applying these core technologies, we now supply a variety of high-performance components and products to different industries in order to satisfy various demands of our customers. Come join our team here at Topre America Corporation!
Company Description
Since Topre Corporation establishment in 1935, Topre has been advancing its core technologies, in particular automotive stampings and weld assemblies. By applying these core technologies, we now supply a variety of high-performance components and products to different industries in order to satisfy various demands of our customers. Come join our team here at Topre America Corporation!
Source ⇲
