IT Support Specialist

Tavistock Development is currently seeking an IT Support Specialist. 

Tavistock Development is a diversified real estate firm specializing in planning, design, finance, construction and development.    

Tavistock hires people who:

• Act with integrity
• Are proactive and value results
• Are innovative
• Uphold our reputation and brand
• Play, as a team
• Embrace a dynamic environment
• Care for each other 

If you identify with these characteristics, want to work with a growing company and are interested in an IT Support Specialist position, please apply today. We offer great benefits, competitive salaries, an inspiring work environment and the latest employment practices.

Title: IT Support Specialist

FLSA Status: Non-Exempt

Type: Full-time

Supervisor: Senior IT Operations & Software Systems Manager

General Summary:

As an IT Systems Administration support specialist, this role is responsible for operating the TDC IT of our Microsoft, Cisco, Dell, Apple, VMWare, and Cisco-based environment. The successful candidate will provide timely and professional support to internal & external users while contributing to the upgrade, maintenance, and implementation of IT infrastructure and network solutions. Candidate should be well-versed in help desk procedures, Windows / MAC Desktop Operating Systems, Active Directory, Cybersecurity, A/V, and network technologies. This position will be responsible for documenting all IT support activities and working closely and efficiently with various internal employees and external vendors. Excellent interpersonal, customer experience focus, and communication skills are a must.

Essential Job Functions:

• Provide technical support to staff utilizing Windows 11 / MacOS / O365 based workstations.
• Capable of independently handle helpdesk requests and work on multiple tickets/issues at a given time.
• Supports the company’s offsite locations (workstation, application, network support)
• Build, replace, and upgrade laptop hardware (Dell, Microsoft, Apple-based hardware)
• Moving desktops/monitors and setup per user requirements (setup new workstations)
• Manage AD including user/group rights and permissions
• Setup mobile devices and update policies when needed via MDM
• Track case tickets within a helpdesk management system to document resolutions for future reference
• Participate in after-hours support rotation
• Create documentation for the utilization of new equipment/services
• Manage company’s Antivirus system; maintain definitions and remove viruses and malware
• Support A/V meeting rooms operations
• Provides first-tier support for the TDC systems environment – MRI, Smartsheet, Adobe Suite, O365, AWS, VMware
• Responsible for executing Business Continuity duties – server and desktop backups, Mi-Fi, hurricane preparedness execution
• Support printing services at the TDC office and remote locations.
• Work from Home remote support capabilities using Splashtop
• Execute on-boarding and off-boarding process
• All other duties as assigned

Essential Qualifications:

• Two years experience in a help desk position
• Strong problem-solving skills
• Customer service focused individual with prior experience in a helpdesk role with excellent verbal and written communication skills; comfortable interacting with end-users
• Basic networking proficiency: LAN, WAN, VLANS, TCP/IP, Wireless VOIP
• Knowledge of Microsoft365 hosted services
• Ability to analyze, implement and support new technologies and systems
• Some experience with enterprise backup and restore tools and techniques

Essential Physical Requirements:

• Must be physically able to do assigned work as outlined above. Must be physically able to sit and use the computer as required.
• Must be able to communicate in English effectively with other individuals.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other reasonable instructions and to perform any other reasonable duties requested by the supervisor.