IT Support Specialist

  • Full Time
  • Brooklyn

PBS Facility Service

About the role

PBS Facility Service is seeking a highly motivated
and skilled IT Support Specialist to join our team. The successful candidate
will play a crucial role in ensuring the smooth operation of our organization’s
information technology systems, including mobile devices. If you are passionate
about technology, enjoy problem-solving, and excel in a fast-paced environment,
we encourage you to apply. 

What you will do

  • Provide
    timely and effective technical support to end-users, including
    troubleshooting hardware and software issues, and assisting with user
  • Maintain,
    repair, and upgrade computer hardware, including desktops, laptops,
    printers, and networking equipment. 
  • Install,
    configure, and update software applications, ensuring optimal
    functionality and security. 
  • Set up
    and manage network connections, addressing connectivity issues and
    ensuring data security. 
  • Implement
    and enforce IT security protocols, monitor for security threats, and
    respond to incidents. 
  • Perform
    regular data backups and develop data recovery procedures in case of
    system failures or data loss. 
  • Maintain
    accurate documentation of IT systems, configurations, and support
  • Provide
    training and guidance to employees on the use of software and hardware, as
    well as best practices for IT security. 
  • Participate
    in planning and executing IT system upgrades, expansions, and procurement
  • Monitor
    IT systems for performance and reliability, proactively identifying and
    addressing potential issues. 
  • Manage
    Mobile Device Management (MDM) responsibilities, including configuring and
    securing mobile devices, enforcing security policies, and ensuring
    compliance with MDM protocols. 
  • Collaborate
    with outside vendors to improve IT policies and procedures. 
  • Wireless
    network management and support 
  • Maintain
    and update active directory password security protocol for logical org

What it takes to be successful

  • Bachelor’s
    degree in information technology, Computer Science, or a related field (or
    equivalent work experience). 
  • Proven
    experience in providing IT support in a professional environment. 
  • Strong
    knowledge of computer hardware, software, and operating systems. 
  • Familiarity
    with network setup, configuration, and troubleshooting. 
  • Understanding
    of IT security principles and best practices. 
  • Experience
    with Mobile Device Management (MDM) solutions and policies. 
  • Excellent
    problem-solving skills and attention to detail. 
  • Ability
    to work independently and as part of a team. 
  • Relevant
    industry certifications a (e.g. Comp TIA A+. MSFT IT Professional) a
  • Weekends
    and evening availability a must. 
  • HRIS/CRM Experience a plus. IE: Zoho,
    QuickBooks, Viventium 



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