IT Support Specialist

About the role: 

PBS Facility Service is seeking a highly motivated
and skilled IT Support Specialist to join our team. The successful candidate
will play a crucial role in ensuring the smooth operation of our organization’s
information technology systems, including mobile devices. If you are passionate
about technology, enjoy problem-solving, and excel in a fast-paced environment,
we encourage you to apply. 

What you will do: 

• Provide
  timely and effective technical support to end-users, including
  troubleshooting hardware and software issues, and assisting with user
  inquiries. 
• Maintain,
  repair, and upgrade computer hardware, including desktops, laptops,
  printers, and networking equipment. 
• Install,
  configure, and update software applications, ensuring optimal
  functionality and security. 

• Set up
  and manage network connections, addressing connectivity issues and
  ensuring data security. 
• Implement
  and enforce IT security protocols, monitor for security threats, and
  respond to incidents. 
• Perform
  regular data backups and develop data recovery procedures in case of
  system failures or data loss. 
• Maintain
  accurate documentation of IT systems, configurations, and support
  requests. 
• Provide
  training and guidance to employees on the use of software and hardware, as
  well as best practices for IT security. 

• Participate
  in planning and executing IT system upgrades, expansions, and procurement
  activities. 
• Monitor
  IT systems for performance and reliability, proactively identifying and
  addressing potential issues. 
• Manage
  Mobile Device Management (MDM) responsibilities, including configuring and
  securing mobile devices, enforcing security policies, and ensuring
  compliance with MDM protocols. 
• Collaborate
  with outside vendors to improve IT policies and procedures. 
• Wireless
  network management and support 
• Maintain
  and update active directory password security protocol for logical org
  hierarchy.  

What it takes to be successful: 

• Bachelor’s
  degree in information technology, Computer Science, or a related field (or
  equivalent work experience). 
• Proven
  experience in providing IT support in a professional environment. 
• Strong
  knowledge of computer hardware, software, and operating systems. 
• Familiarity
  with network setup, configuration, and troubleshooting. 

• Understanding
  of IT security principles and best practices. 
• Experience
  with Mobile Device Management (MDM) solutions and policies. 
• Excellent
  problem-solving skills and attention to detail. 
• Ability
  to work independently and as part of a team. 

• Relevant
  industry certifications a (e.g. Comp TIA A+. MSFT IT Professional) a
  plus 
• Weekends
  and evening availability a must. 
• HRIS/CRM Experience a plus. IE: Zoho,
  QuickBooks, Viventium