IT Support Engineer – Austin – TikTok – Austin, TX



Indeed’s salary guide
  • Not provided by employer
  • $62.7K – $79.3K a year is Indeed’s estimated salary for this role in Austin, TX.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

We are seeking an IT Support Engineer to help us grow our IT environment. The IT Support Engineer is the first contact for end-user who will lead a team that acts as IT business partners. This team is focused not just on resolving incidents – but to find underlying problems and develop long term solutions.


  • Escalation point for tier 1 & 2 IT support specialist to provide top-notch support for our local offices as well as our world-wide remote office workers
  • Site owner for regional offices (site visit, move and changes)
  • Drive projects related to corporate computing and software such as email, backups, monitoring and productivity suite
  • Develop tools and solutions to increase the operational efficiency of the IT Service management process with focus on excellent user experience
  • Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services
  • Innovate and engineer new internal solutions that allow us to scale
  • Performing advanced level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices and network services
  • Championing the use of self-service IT resources, such as ticketing system and knowledge base
  • Supply management & procurement responsibilities
  • Provide event support, setup AV and live stream equipment
  • Create technical document standards, best practices and policies
  • A minimum of 3-5 years of working experience in IT field
  • College Degree in Computer Science, Systems Science, and Computer Engineering or 4+ years of relevant discipline
  • Good understanding in at least three of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup
  • Familiarity with IDF and MDF or NOC experience
  • Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
  • Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors
  • Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills
  • Excellent communication skills (oral and written) for global office communication and project deliverables
  • Familiarity with Cisco, Aruba, Palo Alto, and SDN-based networking
  • Hardware/software/network training and/or certification in systems (such as CCNA, CCNP, MCSE, RHCSA, etc.)
  • Open to Travel as needed

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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