mci group
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Objective:
MCI USA is currently seeking a qualified, self-motivated, knowledgeable IT Professional to join the IT team. The role will be a dynamic mix of onsite support for MCI USA’s Dallas office location 2 or 3 days per week as well as remote support for our 4 other office locations and remote workers. Candidates will be responsible for monitoring and managing support tickets and providing solutions and communications in a timely manner as well as working with other IT staff members to resolve issues.
Main Responsibilities:
- Provide Level 1 technical support to include:
- Triage, respond and manage IT tickets through our IT ticketing system
- Password resets
- Other general troubleshooting
- Escalate issues internally to appropriate groups and to external vendors when applicable
- Provide Level 2 technical support to include:
- Set up and maintain laptops and peripheral components such as monitors, keyboards, printers and copiers
- Support and troubleshoot software issues and patch as necessary
- Other responsibilities include:
- Train and assist staff in utilizing software, equipment, and IT systems
- Track equipment and software licensing
- Assist in updating and developing additional IT documentation for staff
- Ownership and organization of Dallas office IT equipment to ensure all desks, printers and conferencing equipment is operational
- Other duties as assigned
Job Requirements:
- 2-4 years of experience in IT/Tech Support
- Experience with Windows and Mac operating systems
- Reliable transportation for local travel to the Dallas/Plano office
- Strong organizational skills, tidiness of equipment
- Strong attention to detail
- Time management and the ability to handle large volume of work during busy periods
- Strong verbal and written communication skills with the ability to create relationships and partner with staff at all levels
- Strong customer service focus
- Ability to lift 50 pounds
Technical Skills:
- Experience with Windows and Mac operating systems.
- Experience supporting Microsoft Office Suite, Microsoft Office 365, Adobe Acrobat and Adobe creative applications is beneficial.
- Active directory and Azure AD familiarity
- Experience troubleshooting hardware related issues.
Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- 13 paid Company Holidays, including closure Christmas Eve – New Year’s Day
- 401K
- Medical, Dental, Vision and Supplementary Insurances
- Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
- Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
- Employer-paid Mental Health Benefit
- Pet Discount Program
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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