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IT Support Analyst

  • Full Time
  • Calgary

Confidential

IT Support Analyst

Position Summary:

As an IT Support Analyst, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be tasked with troubleshooting hardware and software issues, ensuring the smooth operation of IT systems, and assisting employees with IT-related problems. Additionally, you will play a crucial role in maintaining and improving the overall IT infrastructure.

Position Responsibilities

  • Respond promptly to user inquiries, assess and troubleshoot technical issues, day to day inquiries
  • Provide assistance 2nd level tickets and support for hardware, software, and network-related problems.
  • Offer guidance to users on the effective use of technology resources.
  • Diagnose and resolve hardware and software issues on desktops, laptops, and other devices.
  • Investigate and troubleshoot network connectivity problems.
  • Collaborate with other IT teams for complex issue resolution.
  • Install, configure, and upgrade software applications and operating systems.
  • Set up and deploy new computer systems and hardware.
  • Ensure compatibility and integration of new technologies with existing systems.
  • Perform routine maintenance tasks to ensure the optimal performance of IT systems.
  • Monitor system performance, troubleshoot issues, and implement solutions.
  • Execute backup and recovery procedures to safeguard data.
  • Maintain accurate records of IT support activities, including service requests and resolutions.
  • Maintain hardware inventory.
  • Create and update documentation for IT processes, procedures, and configurations.
  • Implement and enforce security measures to protect systems and data.
  • Stay informed about cybersecurity threats and assist in implementing security best practices.
  • Ensure compliance with IT policies and regulations.
  • Conduct training sessions for end-users on IT tools and best practices.
  • Share knowledge and expertise with colleagues to enhance the overall skill set of the IT team.

Qualifications and requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1-3 experience as an IT Support Analyst or in a similar role.
  • Driver’s license and access to a vehicle.
  • Availability to travel different locations within Alberta.
  • A+ Certificate is an asset
  • Active directory, Office 365, MDM, Microsoft Certification and Trend Micro experience
  • Strong knowledge of hardware, software, and networking technologies.
  • Excellent troubleshooting and problem-solving skills.
  • Customer-oriented with good communication skills.
  • Ability to work independently and collaboratively within a team.
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.

Source

To apply, please visit the following URL:

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