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IT Specialist

  • Full Time
  • Peabody

Peabody Public Schools

IT Support Specialist

Job Description

TITLE: IT Support Specialist

REPORTS TO: IT Operations Manager

JOB GOAL: Administer timely and efficient support over the phone, remotely and to 

computer systems at the elementary school level via the Helpdesk, as 

well as onsite assistance while providing a professional customer service 

experience.

 

PERFORMANCE RESPONSIBILITIES:

  • Provide phone, remote desktop, and onsite support as needed
  • Maintain helpdesk ticketing system
  • Perform updates and maintenance of administrative and support software
  • Perform routine hardware maintenance / repair of desktop and laptop computers
  • Replace computer hardware as needed
  • Keep up to date inventory of hardware and static IP addresses
  • May be required to perform evening maintenance or work additional hours as needed
  • Deploy, manage, and update tablet software and hardware
  • Other duties as assigned

QUALIFICATIONS:

  • Experience in computer maintenance and repair 
  • Excellent problem solving, time management, and customer service skills
  • Ability to work either independently or as a team
  • Certifications (hardware, software, networking) preferred
  • Experience with Google Apps for Business/Education a plus
  • Minimum 1 years experience in the field preferred

TERMS OF EMPLOYMENT: 12-month year – Salary Per Agreement
 
EVALUATION: Performance will be evaluated by the Business Manager 
and IT Operations Manager

 

 

Company Description:

K – 12 Public School System for Peabody, Massachusetts – We prepare students to be life-long learners and critical thinkers who meet the challenges of citizenship in an event changing world.

Source

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