IT Operations Analyst (Onsite in Waukee, IA)

  • Full Time
  • Waukee

Ready for a Change? We Want You

Are you interested in a flexible work environment, the opportunity to grow and share your unique potential every day, a place that offers a holistic approach to your wellbeing, an environment that encourages volunteering, and a company with a culture where celebrating yours and our clients’ success is just part of what we do? Well, you’ve come to the right place. We have an opening as an IT Operations Analyst, and you may just be the perfect person. Check out the requirements and apply!

We are looking to add an IT Operations Analyst to join our Information Technology team in Waukee, IA. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.


  • Implement and coordinate practices and processes as assigned by manager for vendor management, Disaster Recovery and System Documentation.
  • Work with leaders to identify and resolve risks, opportunities, faults, and areas for development within the company’s IT framework.
  • Schedule and coordinate IT Governance meetings, take notes and follow-up on action items.
  • Document and maintain robust systems processes ensuring compliance with relevant regulatory bodies.
  • Reporting issues, advances made, and other vital information to stakeholders.
  • Administration of technology vendor relationships, monitoring compliance with service level agreements to ensure performance/quality metrics, responsibilities and expectations are met.
  • General administrative support for IT leadership.


Knowledge, Skills, and Abilities:

  • Outstanding interpersonal, communication, organizational, and decision-making skills.
  • Experience with IT Service Management frameworks a plus.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
  • Proven ability to multitask and prioritize in a fast-paced environment.
  • Self-motivation and self-direction, the ability to work independently or in a team environment, and willingness to take direction.
  • Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
  • Handles moderately complex issues and problems and refers more complex issues to higher-level staff.



  • Education: Bachelor’s degree in computer science, IT, or related technical discipline.
  • Experience: 2 or more years of experience in IT-related position


Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

  • Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
  • Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
  • 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
  • Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!


Holmes Murphy & Associates is an Equal Opportunity Employer.



To apply, please visit the following URL:

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