IT Infrastructure Engineer -IT Infrastructure

Work Shift:

Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

• Conducts installation, integration, and initial operation of the clinical and ancillary information systems server and desktop environment to support the business unit goals. Ensures new hardware and/or software is installed, pre-configured and tested in test environments and in pilot locations prior to a formal rollout in a production environment. Understands and adheres to project implementation and problem resolution priorities set by IS management.
• Implements technical modifications and creates related documentation to support continued business computing operations. Provides thorough analysis, timely resolution and follow-up to problem issues, assigned tasks and requests for project related technical specifications.
• Resolves IT-related problems effectively and efficiently. Ensures minimal disruptions and downtimes of systems. Utilizes technical knowledge and experience to effectively and efficiently analyze issues, diagnose problems and determines resolutions.
• Assists in the design, testing, deployment, maintenance and support of multiple server systems in the organization’s integrated, multi-facility health system. Assists in the identification, evaluation and testing of potential new software, hardware, tools and technologies. Makes recommendations for purchase and ensures new hardware and software are adequate for projected growth.
• Conducts preventive maintenance to current server and systems and makes recommendations on further optimizing maintenance procedures. Evaluates systems for signs of compromise and takes actions to remediate vulnerabilities based on industry best practices. Leads and participates on new site set-ups, department/office/building moves and desktop and server upgrades.
• Accommodates project schedules and answer/resolve support issues when needed by Available flexible hours to
• Participates as an active, contributing member of project teams. Ensures tasks and projects are completed in a successful and timely manner. Develops and maintains proficient use of project management software tools.
• Documents all problem-solving measures that properly allow for other team members to resolve recurring problems effectively and efficiently. Escalates problems in a timely manner to the Manager, on-call/management staff and vendors as necessary.
• Communicates effectively and follows up in a positive, meaningful manner on the status of problems and projects. Participates in regular staff meetings and other assigned team/project meetings. Interacts with a confidential, courteous, constructive, and appropriate manner. Adheres to Capital Health behavior and other related performance standards.
• Performs administrative responsibilities necessary to comply with organizational and departmental policies, procedures and standards. Assists with developing documentation necessary for all planned technology implementations and upgrades, including detailed technical specifications, work plans, test plans, implementation, downtime schedules, and back out/recovery plans.
• Assists in the training and mentoring of existing and new employees, including developing training materials and conducting training sessions.
• Documents policies, procedures, standards and methodologies necessary for the proper use and maintenance of network servers, operating systems, applications and protocols. Ensures all work (e.g. design, distribution, repairs) is done in compliance with all licensing laws, legal requirements and industry standards.

• Education: Associate’s degree with required experience. Bachelor’s degree preferred.
• Experience: Five years of experience working with servers and operating systems required in lieu of Bachelor’s degree.
• Knowledge and Skills: Excellent IT problem solving skills, strong communication, project implementation and leadership skills. Experience in MS 365, Azure, MS Exchange, MFA, DNS, DHCP, PowerShell, VBScript, AD Group Policies, infrastructure backups, VLANs and virtual server networking are preferred
• Special Training: Previous experience in AD Group policies, SAN, RAID, Fiber Channel, software distribution tools. Virtualization and enterprise backups. Microsoft Server, Active Directory, Azure, VMWare, Citrix, Cisco certifications are a plus. Active Directory, virtualization, and enterprise backups. Previous experience overseeing, implementing and managing server and desktop hardware in a large heterogeneous network.
• Mental, Behavioral and Emotional Abilities: Strong teamwork abilities. Must be able to handle multiple tasks at one time. Can effectively interact with staff and system vendors on a regular basis. Experience with IT projects from inception to completion, working independently or with a larger team.
• Usual Work Day: 8 Hours  

• Frequent physical demands include:
• Occasional physical demands include: Standing , Walking , Carry objects , Push/Pull , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities
• Continuous physical demands include: Sitting , Keyboard use/repetitive motion
• Lifting Floor to Waist 75 lbs. Lifting Waist Level and Above 75 lbs.
• Sensory Requirements include: Accurate Near Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
• Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.