IT Infrastructure and Communications Plant Support Specialist – America

Barilla Group

Barilla is an Italian family-owned food company. Established in 1877, it’s now an international Group present in more than 100 countries.

A world leader in the markets of pasta and ready–to–use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know–how.

“The joy of food for a better life” is Barilla’s purpose. Bringing people closer to the joy of good food and making quality the choice for a better life, from each individual to the planet. Because this is how we are nurturing the future, today. It’s a commitment from field to fork, to bring to the world tasty, joyful and wholesome products, made with selected raw materials from responsible supply chains. ​Because what we eat today can change our tomorrow. Because good food is a joy for the present and a choice for a better future.

Introduction – Organizational Details: 
Barilla America, Inc. wants to recruit an  IT Infrastructure and Communications Specialist – Plant Support  within IT  in Montreal, Que . The individual will report to the   IT Infrastructure and Communications Manager -America.

This role is based out of Montreal, Que., and required to be onsite.

Job Purpose: Provide support for GDBT infrastructure and helpdesk primarily for the Montreal plant and will also provide first-level support for other locations including Markham, Northbrook, Ames, Avon, and Sao Paulo. Provide support for infrastructure projects. This position will also provide helpdesk coverage as needed. Helpdesk coverage will include local and remote support, software deployment, troubleshooting, and support of PCs, networks, and phones for users in Barilla Region Americas. This position will collaborate with Global GDBT on global initiatives as needed.

Key Accountabilities:

1. Support network, PC, telephony, mobile, and server projects.
2. Provide user support for other Barilla Region Americas systems.
3. Provide coverage for the helpdesk as needed for all Barilla sites in the USA, Canada, and Brazil.
4. Provide remote support to other Barilla Region Americas sites. Support includes but is not limited to PC, network, and server support. Work with designated contacts in international locations.
5. Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones, etc.) by following proper processes when deploying, retrieving, or retiring equipment.
6. Proactively identify, escalate, and help resolve issues as they arise.
7. Participate in training and support of end users.
8. Successfully complete GDBT projects that align with the business strategy and GDBT guidelines.
9. Collaborate with global GDBT on global initiatives, while meeting initiative deadlines.
10. Follow all other processes and procedures defined by the local/Global GDBT departments and company policy.

Education/Work Experience:

• Bachelor’s degree or specialized training / equivalent work experience
• Excellent communication and interpersonal skills 
• At least 1 year experience providing end-user support for PCs & and phones.
• At least 1 year experience delivering small to mid-sized infrastructure projects. 
• Experience supporting networks, and servers – rack mounting gear, connecting cables, and fiber optic.
• Experience providing remote support via telephone, or remote desktop technology.
• Ability to prioritize multiple tasks to ensure end-user satisfaction.
• Experience with Windows 10 and MS Office including Outlook.
• Experience supporting a data center in a virtual environment a plus.
• Experience working in a global environment is a plus.
• Experience with network implementation and setup. Cisco experience or CCNA a plus.
• Experience with SCCM and software distribution is a plus.
• Experience working for a CPG or manufacturing company a plus. 

• Fluent in English & French
• Travel: 25% – Domestic & International – Travel to the Markham, Ontario office and US office on a quarterly basis

Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to characteristics including, but not limited to, age, race, color, culture, ethnicity, nationality, faith, religion, gender, pregnancy, family status, sexual orientation, gender identity and/or expression, genetic information, veteran or protected veteran status, political opinions, health, or disability. 


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