IT Help Desk Support Specialist Position

NAC International, a global provider in nuclear fuel cycle management solutions and consulting services, is seeking a resourceful and motivated IT Help Desk Support Specialist to join our dynamic team in our Peachtree Corners, GA office.

About the Business

NAC International is a dynamic and forward-thinking leader in the global nuclear industry.  As pioneers in nuclear fuel cycle technology and waste management solutions for over 50 years, we are dedicated to advancing the safe and sustainable use of nuclear energy.  Our commitment to innovative engineering solutions and flexible designs has made us renowned for tackling complex nuclear fuel and waste management projects.  Our company’s growth is propelled by a commitment to innovation, strategic collaboration, and a focus on delivering exceptional solutions to our clients worldwide. 

About the Position

As an IT Help Desk Support Specialist, you be responsible for providing administration, maintenance, and internal support for employee computer desktops and related equipment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

Key Responsibilities:

• Monitor and respond to requests for technical assistance via the Help Desk. Provide support in person, via phone, or remote access tools, ensuring timely resolution of help desk requests.
• Diagnose and resolve issues with computer software, peripherals, and hardware.
• Research questions and problems using both internal and external sources, including other IT Department personnel. Own the request completely, but also understanding when escalation is needed.
• Install and upgrade hardware and software according to Information Technology standards, policies, and procedures.
• Set up new user accounts for employees and contractors and ensure the secure and timely deactivation of accounts for exiting staff members.
• Tag new hardware and maintain associated equipment data into the IT Inventory systems.
• Establish and maintain adequate hardware, software, telephone equipment, and network and database access for all employees.
• Conduct IT orientation for new employees and contractors to review IT policies, review procedures for reporting help desk requests, and familiarize employees with new equipment and software system.

Qualifications:

• High school diploma or equivalent. A degree in Information Systems, Business, Communications, or related field preferred.
• At least one year’s experience in an IT Help Desk Support role.
• Understanding of networking, hardware, software, and operating system basics.
• Experience installing software, patches, updates on desktop computers and laptops.
• Professional demeanor and the ability to communicate effectively in person and over the phone.
• Working knowledge of Windows OS, Office 365, Apple OS/equipment, desktop, and web applications.
• Passion for technology and serving others.
• Strong communication and problem-solving skills.

• Experience with other software a plus (TeamViewer, MS Teams, OneDrive, SharePoint).

At NAC, we are committed to providing competitive pay and benefits that are in line with industry standards. NAC offers Company paid health insurance, long and short disability and life insurance, generous paid time off benefits, 11 paid holidays, 401k with employer matching contributions, tuition reimbursement, and remote hybrid work.

NAC is an Equal Opportunity Employer and strives for diversity. In accordance with applicable law, NAC does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.