IT Help Desk/Production Support Technician

  • Full Time
  • Sarasota

Helios Technologies

Job Details
Sun Hydraulics 803 – Sarasota, FL


Job Summary:

The IT Help Desk/Production Support Technician assists with providing technical and administrative support for using operating systems and a variety of software applications. The ideal candidate will be a technically savvy problem solver with strong system administration experience.



  • Assist in providing computer/network support relating to software and hardware problems reported by users
  • Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users
  • Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
  • Install new software applications or hardware coordinating third parties when necessary
  • Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards
  • Participate in team meetings, providing input and suggestions
  • Perform backups and test recovery
  • Add, remove, or update user account information and group memberships, reset passwords, etc.
  • Responsible for security of network and server systems
  • Ensure that the network infrastructure is up and running


  • Strong troubleshooting, organization skills
  • Ability to manage multiple tasks concurrently
  • A self-starter with strong work habits
  • Ability to communicate effectively, and interact professionally with a diverse group of internal and external clients
  • Must be highly organized and detail-oriented with strong written and verbal communication skills
  • Ability to work independently and demonstrate strong critical thinking and problem-solving skills
  • Must be able to maintain a high level of confidentiality and professionalism


Education and Experience:

  • Bachelor’s degree in MIS, CIS from a 4-year university or equivalent experience
  • 3+ years’ experience supporting desktop users
  • Expert understanding of MS Windows and Office
  • Working knowledge of monitoring and reporting systems


Physical Requirements:

  • Ability to lift 40 pounds and sit for prolonged periods of time


To apply, please visit the following URL:

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