Ontario Transit Group
Job Description
We are seeking a recent graduate who is highly motivated to join our team for the Ontario Transit Group Project. As an IT Coordinator, you will provide technical assistance and support to our employees via email and perform remote troubleshooting & onsite to ensure the smooth operation of computer systems and software applications. This dynamic role requires excellent communication skills, strong troubleshooting abilities, and the ability to work effectively as part of a team.
What you will do:
- Perform troubleshooting through diagnostic techniques and relevant questioning to identify and resolve technical issues.
- Serve as the first point of contact for employees seeking technical assistance over a ticketing system, providing prompt and efficient support.
- Guide employees through the problem-solving process, assisting them in resolving technical issues and answering their queries.
- Escalate unresolved issues to the appropriate level of support personnel, providing comprehensive and accurate information for further troubleshooting.
- Follow up with employees to ensure their technical issues have been resolved and provide updates on their status and information.
- Identify and suggest possible improvements to procedures, workflows, and systems to enhance the efficiency and effectiveness of the IT helpdesk.
- Provide user support on multiple sites using the ticketing system Zendesk, including managing and resolving tickets within defined SLAs.
- Manage Microsoft Office 365 services & support users, including account administration, troubleshooting, and training.
- Perform software installations and upgrades on various systems, ensuring compatibility and adherence to company policies and guidelines.
- Maintain an IT asset management system, ensuring accurate records of hardware and software inventory and tracking changes or upgrades.
Qualifications
- Recent graduate from a relevant program in Information Technology / Computer & Communications Networks / Technology Construction Management.
- Proficient in Windows installation and troubleshooting.
- Possess a good understanding of computer systems, mobile devices, and other tech products to provide comprehensive technical support.
- Strong communication skills – oral and written.
- Self-motivated with good organizational skills.
- Ability to work with others as a team.
- A good understanding of computer systems, mobile devices, and other tech products commonly used in an office environment.
- Prior experience with Zendesk or similar ticketing systems is preferred.
Additional Information
We Offer:
- Competitive Salary
- Comprehensive Benefits Package:
- Disability Insurance
- Dental Insurance
- Extended medical insurance
- (Optional) RRSP matching
- Discretionary Bonus
Why OTG?
Welcome to Ontario Transit Group (OTG), located in the heart of Downtown Toronto, where diversity and passion collide. As we work on the groundbreaking Ontario Line project, we prioritize fostering a positive culture. Join us and be part of a team that celebrates our employees, organizes family events, and promotes health and wellness initiatives. Our commitment to personal and professional growth means annual performance reviews, salary increases, comprehensive health benefits, generous RRSP matching, industry education support, and career development opportunities.
At OTG, we embrace diversity, recognizing that it strengthens us as a team and as a company. We are an equal-opportunity employer, encouraging applications from all interested candidates. We value Indigenous people, racialized people, neurodivergent people, people with disabilities, and individuals from gender and sexually diverse communities with intersectional identities. Reasonable accommodations are available upon request for people with disabilities. If you’re ready to be part of our dynamic team in one of the world’s most diverse cities, don’t wait any longer—apply now!
While we appreciate your interest, only selected candidates will be contacted for interviews. Please note that we do not accept agency submissions.
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