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information technology (IT) support technician

Cystech Solutions Inc.

  • Durée de l’emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
  • Education:
  • Expérience:

  • Education
  • Bachelor’s degree
  • Information technology
  • Computer science

  • Work setting
  • Help desk
  • General office
  • Private company, corporation or industry
  • Office building
  • Information technology

  • Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

  • Supervision
  • No supervision responsibility

  • Certificates, licences, memberships, and courses 
  • Microsoft certified professional (MCP)

  • Computer and technology knowledge
  • Servers
  • MS Office
  • MS Windows
  • SharePoint
  • TCP/IP
  • MS Exchange
  • Server Hardware
  • X Windows

  • Technical operations experience
  • Switching

  • Equipment and machinery experience
  • Routers

  • Area of specialization
  • Information and Communication Technology (ICT) Experience

  • Security and safety
  • Criminal record check
  • Reference required

  • Transportation/travel information
  • Own vehicle
  • Valid driver’s licence

  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Physically demanding
  • Attention to detail
  • Bending, crouching, kneeling

  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time management

  • Screening questions
  • Are you available for shift or on-call work?

  • Experience
  • 3 years to less than 5 years

  • Health benefits
  • Health care plan

  • Financial benefits
  • Bonus
  • Mileage paid

Source

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