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information technology (IT) support technician

  • Full Time
  • Edmonton

2453631 ALBERTA LTD

  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • or equivalent experience

  • Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

  • Security and safety
  • Basic security clearance

  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

Source

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